Medical Assistant/Receptionist

Job Summary
We are seeking a dynamic and compassionate Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional patient service and administrative support within a busy clinical environment. Your energetic approach and attention to detail will ensure smooth patient intake, accurate documentation, and efficient clinic operations. This position offers an exciting opportunity to contribute to high-quality patient care across outpatient and inpatient settings, including specialties such as dermatology, hospital medicine, urgent care, and emergency medicine.

Duties

• Greet patients warmly and professionally, creating a welcoming environment for all visitors and callers
• Manage patient intake by collecting accurate demographic information, insurance details, and medical histories
• Schedule appointments efficiently using Electronic Health Record (EHR) systems, coordinating with providers' availability.
• Verify insurance coverage and process billing or co-payments accurately at the point of service
• Obtain vital signs, height, weight, and other basic physiological measurements during patient check-in
• Assist with documentation of patient encounters, including ICD (International Classification of Diseases) coding and medical terminology entry
• Support clinical staff by preparing examination rooms, handling specimen labeling, and managing medical supplies
• Maintain confidentiality in compliance with HIPAA regulations while managing sensitive patient information
• Facilitate communication between patients and healthcare providers regarding appointment reminders or follow-up instructions
• Support emergency procedures by understanding basic life support protocols when necessary

Qualifications

• Proven experience in a medical administrative support role within outpatient or hospital settings
• Strong knowledge of medical terminology, anatomy, physiology, and ICD coding practices
• Familiarity with EHR systems and clinic scheduling software is essential
• Experience working in Primary Care, urgent care, hospital medicine, or emergency medicine environments is highly desirable
• Ability to handle multiple priorities efficiently while maintaining a positive attitude under pressure
• Excellent communication skills—both verbal and written—are crucial for effective patient interaction and team collaboration
• Certification in Basic Life Support (BLS) is mandatory
• Knowledge of E Clinical Works (ECW) preferred
• Bilingual (English/Albanian) a plus

Join us to be part of a dedicated team committed to delivering outstanding patient care through energetic service and meticulous administrative support. This role offers an engaging environment where your skills in medical reception combined with your passion for healthcare will make a meaningful difference every day.

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k) matching
• Flexible spending