Sales Support Supervisor

RESPONSIBILITIES:

• Lead and manage a sales support team, including hiring, training, coaching, and performance evaluations.
• Monitor team metrics to ensure service level agreements (SLAs), customer satisfaction, and operational goals are consistently met.
• Implement and maintain best practices for call handling, customer service, and issue resolution.
• Analyze performance metrics and prepare reports to identify areas for improvement and implement action plans.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Handle escalated customer issues and ensure prompt and effective resolution.
• Stay informed of industry trends and customer needs to proactively adjust strategies.
• Support system enhancements and process improvements that align with business goals.

QUALIFICATIONS:

• Minimum of 5 years of experience in a sales support, inside sales, customer service, or supervisory role.
• Automotive industry experience preferred .
• Proven track record of meeting/exceeding performance goals in a high-volume customer service environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience with call center technologies, CRM systems, and performance monitoring tools.
• Ability to thrive in a fast-paced, results-driven environment.

Preferred Skills:

• Bilingual abilities are a plus.
• Experience with SAP, Salesforce, or similar platforms.
• Familiarity with automotive parts or logistics operations.

Health and Wellness:

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short-term and long-term disability insurance to protect income during unforeseen circumstances.

Work-Life Balance and Additional Perks:

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.