Bilingual Medical Administrative Assistant

Overview

We are looking for a Front Desk Medical Associate with experience and a willingness to learn and grow within our workers' compensation healthcare team. This position is crucial for maintaining the efficient operation of our medical office by providing excellent administrative support and patient care. At this time our top priority is finding someone who is bilingual in Spanish and English.

Experience

• Required Experience: Minimum of 3 years of experience in a medical office or healthcare setting, preferably in a front desk or administrative role.

Responsibilities

• Explain treatment plans to patients and ensure they follow up with their physical therapy and chiropractic treatments.
• Review authorizations and medical charts related to physical therapy and chiropractic care.
• Schedule and reschedule appointments for all medical providers, including surgeries for the Podiatrist, and send reminders to patients.
• Process payments for treatments and medical forms.
• Answer phone calls and emails from patients and communicate with the office team and providers.
• Maintain an organized and smoothly running front desk and office.
• Confirm patients' appointments and prepare charts for doctors.
• Welcome patients and provide Spanish translation when needed.
• Write disability letters for doctors.
• File and scan all prescriptions and superbills.

Skills

• Communication Skills: Ability to clearly explain treatment plans and communicate effectively with patients, medical staff, and insurance companies.
• Organizational Skills: Strong ability to manage appointments, maintain patient records, and keep the front desk area organized.
• Customer Service: Providing a welcoming and supportive environment for patients, addressing their needs and concerns promptly.
• Attention to Detail: Ensuring accuracy in scheduling, billing, and patient information.
• Multitasking: Handling multiple tasks efficiently, such as answering phones, scheduling appointments, and processing payments.
• Technical Proficiency: Familiarity with medical office software, electronic health records (Eclipse), and basic office equipment.
• Problem-Solving: Ability to address and resolve issues that may arise with patients or administrative tasks.
• Confidentiality: Maintaining patient privacy and handling sensitive information with discretion.
• Language Skills: Proficiency in Spanish
• Adaptability: Willingness to learn new skills and adapt to changes in a fast-paced medical environment.

Key Traits

• Reliability: Consistently dependable and punctual
• Empathy: Understanding and compassionate towards patients, making them feel comfortable and cared for.
• Professionalism: Maintaining a professional demeanor in all interactions with patients, staff, and external contacts.
• Patience: Able to handle stressful situations calmly and effectively.
• Detail-Oriented: Attentive to details to ensure accuracy in scheduling, billing, and patient records.
• Adaptability: Flexible and open to learning new skills and adapting to changes in the healthcare environment.
• Strong Work Ethic: Dedicated and hardworking, with a commitment to providing excellent service.
• Communication: Clear and effective in both verbal and written communication.
• Team Player: Collaborative and able to work well with others in a team setting.
• Organized: Efficient in managing multiple tasks and maintaining an orderly workspace.

Certifications Preferred

• Electronic Health Records Specialist Certification (CEHRS)
• Certified HIPAA Professional (CHP)
• Microsoft Office Specialist (MOS): Expert (Office 365 and Office 2019)

Why Join Our Team

• Growth Opportunities: We offer continuous learning and development opportunities to help you advance in your career.
• Supportive Environment: Join a team that values collaboration, support, and mutual respect.
• Impactful Work: Play a vital role in improving patient care and contributing to a positive healthcare experience.
• Competitive Benefits: We provide benefits packages, including 401K plans and paid time off.

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Experience:

• Workers' compensation: 1 year (Preferred)

Ability to Commute:

• Bronx, NY Required)

Ability to Relocate:

• Bronx, NY 10455: Relocate before starting work (Required)

Work Location: In person