Insurance Manager

• Manages a team of insurance professionals with funds and disbursement responsibilities, ensuring that compliant coverage is in place for portfolio of real estate loans in accordance with loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal policies and procedures, and applicable regulations. Acts as a subject matter expert on insurance concepts including undwriting principles and claims.
• Reviews and approves coverage submitted by insurance professionals and recommends insurance decisions. Oversees daily operations and production of team to ensure high-quality service delivery, accurate and compliant policy administration, and timely and accurate disbursement of funds, all in support of strategic alignment with department and organizational goals and performance metrics.
• Corresponds with borrowers, insurance agents, and insurance companies to resolve any insurance issues or discrepancies, and provides guidance regarding implications of exceptions or gaps in coverage; Holds elevated relationships with internal and external parties, which may also include vendors, outside counsel, agencies, master/special servicers, and investors.
• Plays a key role in team leadership and cross-functional coordination, interacting with internal departments as needed to resolve any issues or discrepancies related to insurance. Performs various trainings for internal partners regarding insurance concepts.
• Identifies and implements process, policy, and technology improvements and best practices to increase efficency and reduce operational risk. Supports audits, regulatory reviews and internal compliance initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.