Jr. Network Technician

Overview:

Under the direction of the Assistant Director of Information Technology, the Jr. Network Technician's primary responsibility is maintaining and troubleshooting computer networks, both onsite and remote. This position will support Network Technical Management as well as Research Lab environments, and some special projects.

Responsibilities:

Network Technical Management (60%):

• Manage, configure, and maintain network devices including routers, switches, and firewalls as directed
• Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
• Implement security measures using FortiNAC and other tools to safeguard the network against threats
• Implement changes for requested network connectivity to ensure access and/or business continuity
• Troubleshoot network issues, providing timely solutions to minimize downtime and maintain high service levels
• Act as a backup for other IT departments across the Touro system, providing cross-functional support in areas such as documentation, network management, and user support
• Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team

Desktop Support (40%)

• Knowledge of using ServiceNow or similar ticketing system for incident management response
• Respond to user inquiries and resolve technical issues in a timely manner
• Technology troubleshooting in complex environments
• Install, configure, and troubleshoot hardware and software
• Provide support & training for printers, and mobile devices (Mac & Windows)
• Maintain accurate documentation of support activities and solutions provided
• Work with external vendors to support hardware and software
• Supported include, but are not limited to: Metabolic Research Center, Pharmacy Practicum & Research Labs, Mass Spectrometry & NMR Research Labs

Qualifications:

• Bachelor's Degree or five (5) years relevant work experience

• Preferred certifications: CompTiaa: Network + and Security+; CISCO: CCST, CCNA, CCNP

• Experience working within academic or related service environments

• Experience working as part of a local and enterprise service team

• Hands-on experience with configuration, maintenance, and monitoring switches, routers, network appliances, firewalls, network interfaces, and print sharing devices

• Hands-on experience with Dynamic Host Configuration (DHCP), Directory Name Services (DNS)

• Hands-on experience with VLAN Configuration, routing tables

• Hands-on experience with network performance monitoring and coordination of preventive maintenance planning

• Hands-on experience with wireless networks and solving related network issues

• Experience in making technology recommendations to address problems or needs

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

• High degree of professionalism and integrity

• Excellent customer service skills

• Excellent problem-solving skills and proven ability to follow through on requests

• Ability to follow established institutional policies, processes, and procedures

• Excellent verbal and written communication skills

• Ability to work as part of a team, and to work independently as needed

• Demonstrated success working in multiple task environments with shifting priorities

• Ability to propose creative solutions for aging mission critical hardware and software

• At least introductory level project management skills

Computer Skills

• Must demonstrate computer connectivity troubleshooting abilities

• Must demonstrate computer hardware and software troubleshooting abilities

• Must have Microsoft 365 experience (Office Suite, OneDrive, SharePoint, Teams, etc.)

• Must have experience with Zoom

Problem Solving Skills

• Must have the ability to solve problems when there may be limited information

• Must have the ability to interpret instructions from different sources

• Must demonstrate flexibility, adaptability, and creativity

• Must have strong organizational skills

Communication Skills

• Must be able to work with and effectively present information to managers, faculty, and students

• Ability to clearly explain service issues, effectively answer questions, and write content understandable to non-technical audiences

• Ability to read/ understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPAA)

Maximum Salary: USD $68,600.00/Yr. Minimum Salary: USD $58,310.00/Yr.