Memorialization Specialist

Brief Description
Forest Lawn's Memorialization team is seeking a detail-oriented individual with a professional to become a part of this dedicated team. This position is responsible for the design and production of memorial tablets and custom inscriptions for client families. This position works closely with various departments and parks, including vendors, to produce special orders for client families.

What You'll Be Doing

• Perform a broad variety of customer service functions, including but not limited to answering phones, responding to emails, data entry, proofreading, designing sketches, and other related duties.
• Assist client families with the design and wording of Memorial Tablet. Ensure the client family is aware of design options, order timelines, and procedures for sketches.
• Ensure client families reviews and approves Memorial Tablet sketches and proofs.
• Adhere to established timelines to ensure Memorial Tablet orders are fulfilled as advised to client family.
• Communicate with foundry to monitor the production and delivery time of Memorial Tablet orders.
• Remain abreast of state laws including cemetery and right to control disposition.
• Expediently and knowledgeably answer questions and solve problems for client families, team members and supporting departments throughout the organization.
• Work in a busy environment that often involves frequent interruptions and/or distractions that require multi-tasking and meeting strict deadlines.

Requirements

• Bilingual in English/Armenian required.
• High school diploma or general education degree (GED).
• Minimum 3 years of customer service experience and/or training.
• Ability to work both independently and efficiently in-office and remotely (Hybrid) as well as part of a team.
• Must type at least 45 wpm; Proficient knowledge of Microsoft Suite; Word, Excel, other programs.
• Willingness and ability to travel to different Forest Lawn locations.
• Must be able to work weekends and holidays.
• Valid California Driver's License.

Preferred Qualifications

• Some previous experience in a call center position.
• Some previous Graphic Design experience.

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Click here to learn more about our benefit offerings.

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

For up-to-date information on E-Verify, go to

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Summary
Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives.