Business Consultant

Job Title: Business Consultant

Location: Milwaukee, WI

Duration: Long term contract

Role Summary

This posting is for a process improvement consultant.

Overview

Develop, identify, analyze, and improve existing business processes to improve product/service quality, increase efficiencies, reduce costs or waste, decrease errors or delays, and increase customer satisfaction. Gather business requirements and develop process maps and gap analysis to identify, recommend, and independently implement opportunities for improvement to meet business goals and objectives. Deliver superior business performance by relentlessly pursuing process excellence on behalf of our employees, field, and clients. Architect experiences using business process management to design, analyze, implement, and control processes.

Primary Duties and Responsibilities

• Drive Business Performance via designed processes
• Measure, analyze, and evaluate existing technological processes, collect data to identify root causes, perform cost-benefit analysis, and identify improvement opportunities. Develop, recommend, and independently implement solutions for process improvement, system enhancement, and operations efficiency that are aligned with business priorities.
• Identify, implement, and maintain an effective process measurement system and define data collection plans (what data is, where it comes from) for each measure.
• Document processes according to Business Process Mapping standards.
• Develop, recommend, and independently implement methods to monitor and control redesigned processes and identify when processes begin degrading.
• Design, guide, and promote process architecture that aligns with business priorities.
• Promote and share best practices on process improvement activities across the organization.
• Research process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.
• Use documented processes to write detailed procedures that guide the user through the transaction
• Collaborate with business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions.

Subject Matter Expertise

Provide subject matter expertise in process improvement to product, operations, and/or technology teams in collaboration with other disciplines.

Qualifications

• Minimum of 4 years of process improvement experience, project management, manager, team lead, or business consultant experience in technology and/or business functions.
• Ability to communicate at various levels of the organization to increase engagement and understanding of process improvement processes, goals and benefits.
• Strong project management skills with the ability to lead or manage highly complex projects involving multiple stakeholders, process improvements, communications and difficult change management.
• Superior oral and written communications skills with the proven ability to build relationships and successfully negotiate issues with the home office and field.
• Demonstrated high level of organization and follow-through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results.
• Demonstrated experience with utilizing various systems to collect and analyze data.
• Previous Facilitator and Coaching experiences where problem-solving, process development, and/or behavior change methods and tools have been demonstrated.
• Minimum Lean or Six Sigma Black Belt Certification (Lean or Six Sigma Master Black Belt experience preferred) or equivalent relevant leadership experience of process improvement.

Must Have

• Process Improvement background/lean or six sigma
• Business Process Analysis, Process Design
• Communication

Nice To Have

• Key Performance Indicators (KPI)
• Objectives and Key Results (OKRs)
• Power BI Experience