Coaching Manager, Marketing

Nexstar Network – Coaching Manager, Marketing & Sales

Who We Are

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people's lives through your day-to-day work. 

At Nexstar Network, we believe that a phenomenal career is possible. We're a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That's right: since 1992, we've been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. 

We'll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO's office to share an idea you'd like to try. Imagine knowing your voice matters at work, and you're supported in your role by others who love to serve.  

Are you imagining it? Good. We're waiting to meet you at Nexstar. 

What We Do

Nexstar is a member-owned network of residential service contractors. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships.

The Big Task

The Coaching Manager for Marketing & Sales leads a high-performing team of coaching professionals who specialize in marketing and sales excellence within residential home services. This role is accountable for developing talent, driving disciplined execution, raising coaching standards, and ensuring member impact across both disciplines. The Manager provides leadership, direction, and strategic alignment so the team consistently delivers exceptional coaching, operational outcomes, and an outstanding Nexstar member experience.

Key Tasks

• Lead, mentor, and develop coaches across Marketing and Sales coaching teams to ensure consistent, high-quality coaching and accountability.
• Conduct weekly 1:1s and ride along calls focused on performance, development, and performance progress.
• Facilitate weekly team meetings to build alignment, reinforce expectations, and strengthen team culture.
• Complete annual reviews and ongoing performance management, including coaching, documentation, and follow-through.
• Recruit, hire, and onboard new team members.
• Ensure all coaching fundamentals are executed consistently, including documentation, member engagement rhythms, preparing for workshops / onsite visits, and building development plans.
• Provide oversight for all coaching programs, training materials, frameworks, and deliverables related to marketing and sales disciplines.
• Review and approve expense reports, schedules, and time-off requests.
• Ensure timely, accurate completion of all team and departmental deadlines.
• Own departmental budget development and ongoing fiscal responsibilities.
• Hold coaches accountable for achieving budgeted revenue (workshops, on-sites), retention targets, and member engagement outcomes.
• Maintain strong financial acumen, including understanding margins, job costing, member KPIs, commissions, and financial impact of coaching recommendations.
• Ensure coaching decisions and recommendations uphold Nexstar's standards and integrity.
• Serve as a thought leader and strategic partner in aligning Marketing & Sales coaching with all coaching teams.
• Communicate relevant updates, initiatives, and priorities from the leadership team to ensure execution across disciplines.
• Represent the department in manager-level meetings and contribute to organizational strategy.
• Collaborate with internal teams to ensure seamless member support.
• Support continuous improvement of coaching tools, resources, and processes.
• Foster a collaborative and innovative environment that reflects Nexstar's guiding principles.
• Serve as a liaison to strategic partners, ensuring collaboration, transparency, and alignment on deliverables that support coaching effectiveness and member outcomes.

Required Skills: 

• Strong marketing and/or sales leadership background with demonstrated success in driving performance and operational outcomes.
• Proven ability to coach individuals and groups in diverse formats (phone, virtual, in-person).
• Ability to deliver direct, constructive feedback and navigate challenging conversations.
• High emotional intelligence with the ability to lead diverse personalities.
• Strong written and verbal communication skills.
• High proficiency in Microsoft Office; familiarity with CRM systems, analytics platforms, or similar tools preferred.
• Strong financial and business acumen.
• Demonstrated track record of meeting or exceeding goals.
• Effective collaborator with cross-functional teams.

Performance Metrics: 

• Annual member retention goals
• Annual member engagement goals
• Annual onsite consulting and workshop goals
• Other performance metrics may be established or adjusted periodically based on business needs and will be communicated accordingly

Education & Experience Requirements:

• Qualified candidates will need to have a minimum of 5+ years of experience in marketing and/or sales management.
• Knowledge of residential service and repair industry (i.e., Plumbing, HVAC or Electrical) preferred, not required.  
• Qualified candidates ideally have a bachelor's degree in marketing, communications, business, or related field. 

Travel Requirements: 

• Up to 25%
• Candidates living outside of Minnesota may be required to travel more frequently to attend meetings in Bloomington, MN 

Physical Requirements:

• Ability to deliver full-day presentations and engage with participants.
• Ability to work at a desk for extended periods.
• Ability to occasionally lift to 15 lbs.

What we offer:

• Base salary with eligibility for Nexstar's Employee Incentive Plan (EIP).   
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.
• 401(k) safe harbor plan with a 3% company contribution.
• Generous PTO plan.
• Home service reimbursement. 
• Gym Membership and cell phone reimbursement.  
• Paid community service day.

Salary: 

• $105,000-$160,000

Learn more about us

If you want to be part of something bigger than just a job -- then this may be the job for you You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network  to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.