General Manager

Great Benefits Hotel Discounts, Insurance and more

Hilton Garden Inn Starkville, MS

We're searching for an experienced hotel General Manager to add to our Certified Hospitality Management family and oversee the Hilton Garden Inn Starkville property.

A Day in the Life:

Your mornings might begin with a property walk-through, followed by reviewing occupancy reports and meeting with your leadership team. By mid-day, you could be helping host property events or strategizing with your food & beverage team about an upcoming conference room booking. Later, you might be analyzing performance metrics or mentoring team members, always ensuring high standards are maintained across all operations.

Responsibilities include overseeing payroll, hiring, and daily hotel operations to meet planned goals for revenue, house profit, and RevPAR index. This role also upholds company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection.

Qualifications:

• Passionate about mentoring teams and creating a culture of excellence.
• A bachelor's degree in Hotel/Restaurant Management or Business is a plus.
• Previous General Manager experience is preferred.
• Previous Hilton Experience is preferred.
• Full service Food & Beverage experience preferred.
• Equivalent experience is acceptable. 2-5 years as Assistant General Manager or other hotel management role.
• The General Manager must have knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
• The General Manager must have effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.

Responsibilities:

• Build and mentor a high-performing team that embodies our family-first culture, delivering personalized service that exceeds expectations
• Develop and execute strategic initiatives to maximize revenue and profitability across all business lines while maintaining the highest standards of guest and resident satisfaction
• Represent the hotel in a professional, knowledgeable, and eloquent manner.
• Ensure compliance with all Brand and Certified Hospitality Management standards.
• Maintain an impeccably clean, safe, and inviting atmosphere inside and out.
• Develop and execute both a short- and long-term operating plan to meet or exceed budgeted fiscal performance goals.
• Attend monthly property review meetings to report on hotel performance.
• Ensure an operating environment that will maximize guest satisfaction.
• Exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
• Establish a presence in the community through participation in local events, associations and community service projects.
• Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
• Perform sales duties or work closely with the Sales Manager to set and achieve local