Senior Services Customer Service Representative

Uptown Social provides opportunities to promote wellness, learning, socialization, and recreation to aide in successful aging. As Uptown Social staff, it is our pledge to provide a welcoming and safe environment for Sheboygan and its neighboring residents to fully embrace their retirement years.

Under the general direction of the Director of Senior Services, the Customer Service Representative provides essential support to the Senior Services team and helps ensure smooth daily operations at Uptown Social. The primary purpose of this position is to serve as a professional and trustworthy customer service representative during open hours and private rentals as well as assist with ongoing administrative and project tasks.

The role is available as a part time, 20 hours per week position or can be split into two 10 hours per week positions.

• Maintain helpful presence at front desk
• Greet and assist Uptown Social participants and volunteers
• Answer phones
• Execute opening/closing procedures
• Process membership applications, program registrations, payments, etc.
• Maintain accurate records
• Support staff with clerical tasks and project work
• Move furniture and program supplies as needed

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• High School Diploma or equivalent required.
• Previous direct customer service experience preferred.
• Previous experience in an office setting preferred.
• Comfortable working in direct participant interactions whether by phone, email, or in person
• Strong interpersonal, communication and organizational skills and a strong sense of responsibility and initiative, able to work independently
• Ability and willingness to learn, adaptability to new technologies, flexibility when faced with challenging situations, ability to work in an ambiguous environment
• Awareness of occupational hazards, environmental regulations and safe work practice

Post Job Offer Requirements
Job offers for this position are contingent on the individual passing a pre-employment background check.
Work Environment
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Work performed is primarily in a standard office environment that includes exposure to computer screens. Primary functions include sufficient physical ability and mobility to work in an office setting, sit and answer phones, and use of computer equipment on a continuous basis.

On a frequent basis, the Senior Services Customer Service Representative must have the ability to stand, walk, sit, talk, and reach with hands and arms and to occasionally lift, bend, stoop and retrieve boxes and/or furniture weighing up to 40 pounds. Position requires the operation of office equipment and requires repetitive hand movement and fine coordination including use of a computer mouse and keyboard.