Contact Center Representative I

We've been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you'll find more than a job. You'll find a place where:

• Relationships matter. We get to know our members and walk with them through life's milestones.
• Community comes first. Giving back and making a difference is part of our DNA.
• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us.

What's in it for you as a Contact Center Representative:

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good: 16 hours paid volunteer time per year
• Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

• Monday - Thursday, 8:00 am - 5:00 pm
• Rotating Fridays, 9:00 am - 6:00 pm
• Rotating Saturdays, 9:00 am - 1:00 pm
• Flexibility required - extended hours, based on company needs
• Hybrid - In-office expectations: Once or twice a month in-office

What you'll do as a Contact Center Representative:

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet key performance indicator (KPI) metrics to maintain top-tier member support
• Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

Must Have as a Contact Center Representative:

• 2+ years in a customer service role or professional experience.
• Must have a pleasant and professional speaking voice.
• Confidentiality and attention to detail is a must.
• Someone who can confidently talk with a variety of people.
• Teachable, Can-Do Attitude, A Sense of Humor :)
• Someone who can confidently talk with a variety of people.

Nice to Have as a Contact Center Representative:

• Bilingual in Spanish and English.
• Previous Call Center experience.
• Previous Financial Institution experience.

Please note - we are only hiring for one Contact Center Representative role. The level and pay will be determined through the interview process.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.

All your information will be kept confidential according to EEO guidelines.