924 - Technical Support Specialist

Job Opportunity only available for professionals in
Latin America.
We are seeking a highly motivated
Technical Support Specialist
to provide technical assistance and support for Microsoft-based environments. The ideal candidate will have hands-on experience with Microsoft products, strong troubleshooting skills, and a customer-focused mindset to ensure reliable and efficient IT services.

Key Responsibilities

• Provide first and second-level technical support for Microsoft technologies and services
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Active Directory, and Azure.
• Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Assist with device management using Intune / Endpoint Manager.
• Diagnose hardware, software, and network connectivity issues.
• Documents incidents, solutions, and procedures in the ticketingsystem
• Escalate complex issues to higher-level support teams whennecessary.

Requirements

• Fluent in English language (B2 Level or higher) is a must.
• Proven experience in IT Support / Technical Support roles.
• Strong knowledge of Windows 10/11 and Microsoft server environments.
• Experience with Microsoft 365 administration.
• Understanding of Active Directory, Group Policy, and Azure AD.
• Basic knowledge of Azure services and cloud concepts.
• Familiarity with ticketing systems and ITIL processes.
• Excellent troubleshooting and problem-solving skills.

What
do we offer?

• 100% Remote work.
• Competitive salary in USD.
• Type of contract: Independent Contractor with Venon Solutions LLC.
• Contract duration: Long-term.
• 2 weeks of PTO (paid time off).
• Holidays: from the Client's calendar (USA)
• Working hours: Full-time EST working hours, fully committed.