GUEST SERVICES SPECIALIST

Guest Services Specialist (Part-Time)

Savannah Convention Center

At the Savannah Convention Center (SCC), we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County, and the state of Georgia. It's what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences.

Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career with the GWCCA at the Savannah Convention Center could be your calling. Are you ready to begin your Authority Life journey?

The Savannah Convention Center is currently seeking a part-time Guest Services Specialist to join our team. The Guest Services Specialist shall serve as a brand ambassador for the Authority exhibiting the shared values and business beliefs of our team of professionals. This position is an on-call, per event employee who is responsible for greeting each guest, answering questions the guest might have regarding an event, the Savannah Convention Center campus, or downtown Savannah.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Extend a warm, genuine welcome and fond farewell to all on our campus
• Exemplify SCC core values in every interaction
• Provide guests with any assistance including the location of their destination and escorting them when appropriate
• Inform guests of SCC services and downtown amenities
• Anticipate and address guests' service needs to exceed their expectations
• Ensure personal appearance is clean and professional
• May serve as an usher, greeter, and/or ticket taker for special events.
• Listen to any concerns that may arise and work to resolve any issues that guests may experience during their visit
• Monitor visitor materials and displays in and around the information desks/kiosks
• Conduct attendee surveys using iPad
• Assist in the checking out or issuing of wheelchair, cart rental and coat/bag check.
• Use a two-way radio for communication with event managers, public safety, and staff.
• Report actual/suspected violations of policies, procedures, rules or regulations to your supervisor.
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Maintain confidentiality of proprietary information
  Perform other reasonable job duties as requested by supervisors

KNOWLEDGE, SKILLS, and ABILITIES

• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer service experience and exceptional customer service, communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and being detailed oriented.
• High degree of integrity and compliance
• Thoroughness in task approach, follow-up & completion;
• Excellent computer skills
• Self-awareness
• Assess, weigh and manage risk in the face of uncertainty
• Research and interpret relevant information from a range of sources
• Use appropriate technology to find and process information, while continuously looking for innovative ways to enhance our performance

EDUCATION AND/OR EXPERIENCE

• Must have a minimum of two (2) years of experience in the hospitality industry OR currently pursuing a degree in hospitality or related field
• Must be able to work a flexible schedule (nights, weekends, holidays) and available work a minimum of 16 hours per month
• Employees must be able to stand or walk for an extended period
• Must have a working knowledge of computers, connectivity/internet use, and familiarity with iPads
• Must be able to demonstrate sound oral and written communication, multilingual preferred

PHYSICAL REQUIREMENTS:

• Position requires mobility.
• Position requires prolonged periods of standing on feet, sitting, and walking.
• Ability to go up and down stairs.
• Occasional bending and stooping.
• Frequent talking and hearing.
  Ability to lift up to 50 pounds

The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.