Operation Support Associate, Common Grounds

Join Our Team at 1440 Multiversity

1440 Multiversity is a nonprofit philanthropic learning destination nestled in the redwoods of the Santa Cruz Mountains. Every booking serves our community and advances our mission of creating hope for living well . We offer immersive workshops, retreats, wellness programs, and community events that inspire people to Live, Lead, Love, Work, and Wonder more fully.

At 1440, hospitality is more than service - it's Deep Hospitality, an authentic and genuine love for others. Every team member plays a role in shaping meaningful guest experiences while contributing to a mission-driven culture of care, learning, and transformation.

Why Work Here

We believe our employees are our greatest resource. 1440 is proud to be recognized as a Great Place to Work certified organization . When you join our team, you can expect:

Mission-Aligned Culture - Be part of a values-driven nonprofit where your work creates lasting impact.

Competitive Compensation - We offer some of the highest wages in Santa Cruz County, along with a robust benefits package.

Comprehensive Benefits - Health, dental, and vision insurance, life coverage, PTO, paid holidays, retirement savings, and more as requirements are met

Growth & Development - At 1440, you'll grow within a workplace that lives the principles of learning, feedback, and continuous improvement.

Wellness & Nature - Enjoy a 75-acre redwood campus with hiking trails, wellness classes, and shared rituals that support balance and belonging.

Community & Recognition - Staff are celebrated through team events, recognition bonuses, and opportunities to engage in community service projects.

Your Role

As a member of the 1440 team, you will bring professionalism, care, and a commitment to our mission into your daily work. Every role at 1440 supports the guest experience, whether by preparing meals, maintaining facilities, welcoming visitors, or delivering programs.

You'll have the chance to:

• Contribute your skills to a collaborative team that values ideas and feedback.
• Build relationships with colleagues who care deeply about people and purpose.
• Grow personally and professionally through our culture of learning and continuous improvement.
• Work in a beautiful, inspiring environment where your efforts make a tangible difference.

What We're Looking For

We seek individuals who:

• Are motivated by purpose and service.
• Bring a strong work ethic and attention to detail.
• Value teamwork and authentic connection with others.
• Are open to learning, feedback, and growth.
• Want to be part of a mission-driven culture of belonging.

• Prepares the café daily with stocked menu items refreshing throughout the day to maintain the highest quality items.
• Ensures all inventories, checklists, pass-downs, and BEO's are updated and maintained.
• Maintains all front-of-house food and beverage areas throughout the campus with proper organization, product, inventories, quality, and cleanliness.
• Prepares and serves hot and cold food and beverages.
• Uses the point of sale (POS) and property management system (PMS).
• Being TIPS certified, follows the fiduciary responsibilities outlined in the 1440 Tipping policy.
• Maintains atmospheric ambiance in and around the café at all times, including checking music quality and volume as well as lighting and cleanliness.
• Able to retain menu knowledge and provide ingredient details/information to guests.

• Maintains a rotating schedule of cleanliness and sanitization in all public and back-of-house areas, including but not limited to offices, all door handles, elevators, meeting rooms, fitness center, and other high-touch point areas across campus.
• Cleans, sanitizes, and organizes all guest public spaces, including public bathrooms, classrooms, Café, and guest-facing areas.
• Maintains organization and cleanliness of back-of-house supply rooms and closets while ensuring supply and linen closets are fully stocked up to company standards
• Evaluates and maintains all rooms and supplies regularly and makes recommendations for additional supplies and equipment that would be beneficial to programs and our campus.

• Creates a delightful experience for guests before and during their stay through different areas of communication at all times.
• Recommends items that might appeal to guests while acting as a subject matter expert on menu items, retail items, and product features. Provides insights into solutions that will improve offerings and maximize sales.
• Gathers feedback, concerns, and helpful insights observed or reported while supporting faculty, guests, and programs.
• Efficiently and effectively resolves customer concerns while referring major guest concerns, questions, or unusual requests to the appropriate supervisor.
• Establishes excellent working relationships with other departments to deliver a safe, clean, and relaxing environment and guest experience.
• Establishes close connections and maintains deep hospitality with guests.

• Assists in proactively tracking supply inventory, including ordering replacements, obtaining supplies, and stocking all public areas.
• Assists in taking Food and Beverage orders, taking deliveries, and stocking products.
• Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
• Provides on-site production support to guests and presenters and participates in the set up and breakdown of events spaces
• Aids reservations by ensuring a smooth operation of guest reservations.
• Assist in safety and security processes and protocols.
• Uses property management system accordingly.
• Works evenings and weekends.