Call Center Sales Representative

Call Center Sales Representative

Join a leader in financial services and insurance for over 30 years. The PT Services Group is seeking a motivated, goal‑oriented Call Center Sales Representative to engage prospective clients, connect with high‑level decision makers, and schedule qualified appointments that fuel our clients' growth. This role blends professional phone outreach, consultative communication, and disciplined follow‑through—ideal for individuals who love winning conversations and turning interest into action.

Overview of the Role

The Call Center Sales Representative is responsible for high‑quality outbound calling, discovery, and appointment setting within B2B financial services and insurance markets. You will represent The PT Services Group and our clients with professionalism, clearly articulate value, and consistently meet or exceed activity and conversion targets. Success in this role is measured by call quality, pipeline contribution, and scheduled appointments with decision makers.

Key Responsibilities

• Make high‑volume, professional outbound calls to targeted prospects; open conversations, build rapport, and quickly establish credibility.
• Clearly and accurately communicate the value of our services while tailoring the message to different decision‑maker personas.
• Qualify prospects by identifying needs, business priorities, and alignment to campaign criteria; schedule high‑quality appointments.
• Maintain accurate and detailed records of calls, outcomes, and next steps in CRM; manage follow‑ups to advance interest.
• Analyze customer needs and objections to refine messaging; share insights and patterns with the team to improve campaign performance.
• Consistently achieve daily/weekly activity benchmarks (calls, connects, scheduled appointments) and conversion KPIs.
• Collaborate closely with teammates and leadership to optimize outreach strategy, scripts, and targeting.
• Uphold brand standards and compliance requirements in all communications.

Required Qualifications

• 1+ year of experience in customer service, call center, inside sales, or appointment setting (B2B preferred).
• Excellent verbal and written communication skills; confident phone presence with active listening and objection‑handling ability.
• Detail‑oriented with strong data entry and CRM hygiene; capable of managing call notes, follow‑ups, and schedules with precision.
• Results‑driven mindset with the resilience to handle high‑volume outreach and a consistent call cadence.
• Reliable, punctual, and accountable; comfortable working both independently and as part of a team.

Preferred Skills

• Prior experience in sales development, lead generation, or B2B appointment setting.
• Familiarity with financial services and/or insurance industry terminology and decision‑maker roles.
• Proficiency with CRM and dialing tools; ability to learn new systems quickly.
• Track record of meeting or exceeding performance targets in a quota‑carrying environment.
• Strong problem‑solving skills and a growth mindset—eager to test, learn, and iterate.

Compensation and Schedule

• Pay: $17.00–$20.00 per hour
• Compensation Plan: $17/hour + uncapped commission for the first 60 days, then $20/hour + uncapped commission
• Job Type: Full‑time
• Schedule: Day shift; hybrid schedule available after 2 weeks of in‑house training

Culture at The PT Services Group

At The PT Services Group, we believe great conversations change businesses. Our culture is built on professionalism, integrity, and continuous improvement—where every call is an opportunity to create value. We celebrate grit and curiosity, provide structured coaching, and share clear performance goals so you always know where you stand and how to grow. We foster an inclusive environment and encourage applicants from all backgrounds to apply, including people with a criminal record.

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off and paid training
• Flexible schedule (post‑training hybrid)

How You'll Succeed Here

• Bring energy and consistency to your daily call rhythm.
• Listen deeply, tailor your message, and set clear next steps.
• Keep immaculate notes and follow‑ups so no opportunity slips.
• Collaborate, coach, and be coachable—your success helps the whole team win.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15219