DevOps Engineer

About The Company

Zoom Video Communications is a leading provider of innovative communication and collaboration solutions designed to connect people seamlessly across the globe. Renowned for its user-centric approach, Zoom offers a comprehensive suite of products including Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. The company's mission is to empower individuals and organizations to communicate more effectively, fostering collaboration and productivity in a rapidly evolving digital landscape. With a commitment to excellence and continuous innovation, Zoom maintains a dynamic work environment that encourages growth, creativity, and a focus on delivering exceptional user experiences.

About The Role

As a DevOps Infrastructure Engineer at Zoom, you will play a pivotal role in designing, implementing, and maintaining high-availability infrastructure solutions that ensure continuous service uptime. Your primary focus will be on creating zero-downtime architectures and disaster recovery strategies across regional data centers. You will be actively involved in troubleshooting complex production issues, optimizing system performance, and collaborating with cross-functional teams including cloud vendors and security engineering. This role offers a unique opportunity to work with cutting-edge technologies such as Kubernetes, ELK stack, and large-scale distributed systems, providing ample growth prospects within a fast-paced, innovative environment. You will participate in an on-call rotation approximately every 8 to 9 weeks, supporting the stability and reliability of Zoom's global infrastructure.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
• Minimum of 5+ years of experience in DevOps or Site Reliability Engineering roles
• Deep expertise in Linux systems including RedHat, CentOS, and Ubuntu
• Strong understanding of GitOps principles and experience with version control platforms such as GitHub or GitLab
• Proficiency in scripting languages like Bash and Python
• Extensive experience with AWS services including VPC, EC2, NLB/ALB, Elastic Search, Elastic Cache, DynamoDB, EKS, and S3
• Hands-on experience with infrastructure automation tools such as Ansible and Jenkins
• Knowledge of production deployment and troubleshooting for systems like Nginx and ETCD
• Excellent analytical and troubleshooting skills coupled with strong communication abilities
• Experience providing on-call support in a production environment
• Familiarity with ELK stack, Kubernetes, and instant messaging protocols (XMPP) is advantageous

Responsibilities

• Design and implement zero-downtime solutions to achieve 99.99% service availability
• Develop and execute disaster recovery plans across multiple regional data centers
• Troubleshoot complex production issues, including performance bottlenecks and functional failures
• Collaborate with cloud vendors and internal engineering teams to ensure system security and high service availability
• Conduct deep-level outage investigations and root cause analysis for backend systems and services
• Implement and maintain CI/CD pipelines for seamless deployment and configuration management
• Automate infrastructure provisioning, scaling, and monitoring processes to optimize operational efficiency
• Participate in on-call rotations, providing timely support and incident resolution
• Stay updated with emerging technologies and incorporate best practices into infrastructure design

Benefits

• Competitive salary package with a total direct compensation approach including bonus and equity
• Comprehensive health, dental, and vision insurance plans
• Flexible work environment with hybrid, remote, or in-office options
• Generous paid time off and holiday leave policies
• Professional development opportunities and ongoing training
• Employee wellness programs and mental health support
• Inclusive and collaborative workplace culture that values diversity and innovation

Equal Opportunity

Zoom is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.