Restaurant Assistant General Manager

We are NOT hiring a shift supervisor.
 

Pinkbox Doughnuts is opening a fast-paced, high-volume location in American Fork and we need a career-minded Assistant General Manager to directly support the GM and oversee daily operations, brand standards, team performance, and shift execution.

This is a hands-on leadership role with real growth potential — the right candidate will be trained and groomed for future GM opportunities within Pinkbox.

WHAT WE'RE LOOKING FOR

Experience Requirements

• 2–4 years of restaurant leadership experience (assistant manager or above)
• Has led teams of 15+ in a fast-paced environment
• Experience managing labor and controllable costs
• Solid understanding of guest service and brand standards
• Not afraid to roll up sleeves — "lead from the front" mentality

Skills & Leadership Qualities

• Supports and executes GM directives and company SOPs
• Gets results without being told twice
• Can build team morale and hold staff accountable
• Calm under pressure — high volume doesn't rattle them
• Organized, strong communicator, leads by example

CORE RESPONSIBILITIES

Operational Execution

• Support GM in managing daily operations
• Oversee opening/closing procedures and shift execution
• Ensure proper labor deployment and staff breaks
• Manage inventory, waste, and product quality

Team Leadership

• Train and develop a 30-person team
• Coach employees for performance & standards
• Help enforce policies & positive culture

Cost & KPI Awareness

• Assist GM in tracking labor %
• Monitor waste/spoilage
• Participate in weekly P&L reviews

Brand & Guest Experience

• Maintain Pinkbox "Showtime Readiness" standards
• Lead by example: visibility, speed, hospitality
• Resolve guest issues professionally

WHY JOIN PINKBOX?

• Strong brand with rapid growth in Utah
• Real chance to become GM — not just "stuck in assistant mode"
• Fast pace, high standards, winning culture
• Leadership training + career track (not just a job)