Project Installation Coordinator

Job Overview
The primary role of the Mad Dash Project Installation Coordinator is to manage customer sites from receipt of work order through the installation of energy metering equipment and billing. This role establishes site objectives and technical information required for technical field staff to be efficient and successful on site. This role coordinates with site personnel, customer project managers, hired contractors, and Mad Dash technical field staff to ensure that, from an operational standpoint, all parties are aligned in time for site work to be successful. This role makes impactful decisions regarding the timeline of site completion from start to finish. This position is an in-office position, hybrid-remote work not considered for the first 6 months of employment.

Duties and Responsibilties

• Analyze new work requests to verify technical requirements and viability of requested timeline / deadline
• Maintain up-to-date statuses and overviews of project progress in our CRM
• Negotiate approval for additional monetary funds or equipment with customers
• Onboard and hire sub-contractor electricians and other trades personnel as necessary
• Develop site-specific on-site scope of work for field personnel
• Troubleshoot operational issues with equipment with assistance from Engineering
• Escalate exception conditions, providing a clear issue description and suggested resolution
• Work with utilities to install and repair special metering and provide access for our technicians
• Generate and manage LOA's and other documents requiring customer signature
• Maintain relationships with key utility and customer personnel
• Read, log, and respond to incoming emails and phone calls in a timely manner
• Maintain up to date customer, site, contractor, and utility contact information
• Attend online customer project meetings
• Demonstrate a desire for continuous improvement
• Work in tandem with project stakeholders, including project managers, logistics staff, and other installation coordinators to ensure an effective schedule for our technicians
• Make educated decisions utilizing knowledge resources in the operations team and field team, and communicate them to all stakeholders
• Utilize existing documentation and contribute to ensuring it is kept up to date
• Be accountable for project billing and exercise cost control

Required Skills

• Excellent people skills – able to develop effective working relationships internally and externally.
• Strong problem-solving skills with ability to multi-task, prioritize, and be self-organized
• Able to work effectively as a member of a team and individually
• Able to communicate and listen effectively
• Familiar with project management databases such as SalesForce or similar
• Thorough understanding of the MS Office Suite, particularly Outlook, Teams, and Excel

Education and Requirements

• Associate's degree in Engineering, Business or related field, highly preferred
• Minimum of 5 years of relevant experience
• Minimum of 2 years technical, construction, engineering, telecommunications or trade project coordination, technical customer service, or similar experience.

JobType

• Regular Full Time, Exempt

Job Type: Full-time

Pay: $60, $75,000.00 per year

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings