Lead Clinical Case Manager

Job Description:

Lead Clinical Case Manager
Felton Outpatient Services Solano
Adult Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Felton Outpatient Services Solano (FOSS) is a multi-disciplinary team of clinicians, medical providers, case managers, and peer advisors that provide recovery-oriented, culturally responsive, and trauma-informed manner specialty behavioral health services to clients 18 and older living with a severe mental illness who are Solano residents and/or have Solano County Medi-Cal or Kaiser Medi-Cal. The team will provide the following outpatient services both in the office and in the community: mental health services including assessment, evaluation, plan development, collateral, family engagement, and individual and group therapy, individual and group rehabilitation, case management/brokerage, crisis intervention, and medication support services.

Job Description

The Lead Clinical Case Manager is a licensed or is a BBS registered clinician with direct service experience with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. The primary functions include both direct service and interdisciplinary/multi-agency collaboration. Local travel between agency sites as well as direct service provision to program participants is expected. This position reports to the Program Director.

Specific Responsibilities

• Provides exemplary clinical consultation and support to the interdisciplinary team of medical professionals, clinicians, and case managers.
• Provides direct support to the case managers on the team
• Supports with the referral and intake of clients, as needed, to ensure that consistent and timely outreach to referrals occurs
• Serves a targeted caseload of individuals with complex needs, providing therapy, clinical case management, and crisis services
• Outreach to shelters, streets, hospitals, and community settings as needed
• Supports operational and continuous quality improvement initiatives
• Ensures timely and accurate documentation of all services provided and maintains applicable chart requirements
• Provides inter-agency collaboration to facilitate problem solving and clinical care
• On-call consult during working hours to triage clinical emergencies and coordination for coverage
• Serve as a back-up for clinicians
• Contribute to all assigned committees and meetings and represent Felton's program in stakeholder, county, and other assigned meetings.
• Attend and participate in all assigned trainings for professional, program, and agency development.
• Additional duties as assigned.

Minimum Requirements and Qualification

• Master's Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure or registered as an associate. Two years post graduate experience preferred
• Three years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness
• Experience with specific modalities harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing
• Outreach in settings that include shelters, street encampments, SROs, hospitals, and other assigned areas
• Charting and documentation experience under insurance payors such as medi-care, medical, and special population funding
  • Consultation and leadership experience in multi-level programming
  • Demonstrated proficiency in Microsoft applications, phone based applications, and navigating EHR systems
  • required (EPIC and CIRCE experience preferred)

Competencies

• Effective team management skills and ability to coach staff to effectively engage clients and program partners.
• Ability to facilitate trauma informed debriefing and participatory decision making.
• Effective triaging skills to prioritize work based on risk and client need; crisis intervention skills.
• Demonstrated ability to establish trusting, hopeful relationships with clients and community supports with respect of differences of opinion, beliefs, culture, appearances and ways of life.
• Demonstrated experience implementing and coaching others on clinical assessment/psychiatric diagnostic skills, harm reduction, contingency management, and motivational interviewing modalities.
• Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life.
• Good negotiation and problem-solving skills. Verbal de-escalation training and practice experience
• Excellent communication (written and verbal) and interpersonal skills.
• Adaptable, open to change, and able to tolerate ambiguity.
• Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
• Demonstrated experience as a team player with a welcoming attitude.
• Strong knowledge of county behavioral health department and community resources for linkage support.
• Knowledge of County, State and Federal requirements for documentation and reporting, including Medi-Cal/Medi- Care standards, CPT codes, etc.

Additional Information:

Reports to: Program Director
Type: Full-Time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $105,000 - $115,000 Annually (DOE)
Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page "" OR directly email resumes to "".

IMP NOTE: Job responsibilities are subject to change according to program requirements.