Front Desk Manager

Overview
The Front Desk Manager oversees the daily operations of the front desk to ensure exceptional guest service and smooth check-in/check-out processes. This role is responsible for managing front desk staff, maintaining high standards of hospitality, and ensuring compliance with hotel policies and procedures. Join us to create a welcoming atmosphere that reflects our commitment to excellence and efficiency

Key Responsibilities
Guest Service Excellence:

• Ensure all guests receive a warm welcome and prompt, courteous service.
• Handle guest complaints and resolve issues efficiently to maintain satisfaction.

Team Leadership:

• Supervise, train, and schedule front desk staff.
• Conduct performance evaluations and provide coaching for improvement.

Operational Management:

• Oversee check-in/check-out procedures, room assignments, and billing accuracy.
• Monitor reservations and coordinate with housekeeping and maintenance teams.
• Maintain front desk supplies and equipment.

Financial & Administrative Duties:

• Manage cash handling and daily reconciliation of front desk transactions.
• Prepare reports on occupancy, revenue, and guest feedback.

Corporate Negotiated Rate Management:

• Manage corporate negotiated rates and seek out new accounts.
• Maintain relationships with existing corporate accounts.

Compliance & Standards:

• Ensure adherence to hotel policies, safety regulations, and brand standards.
• Implement and maintain front office SOPs.

Requirements

• Education: High school diploma or equivalent; hospitality degree preferred.
• Experience: Minimum 2–3 years in front desk or guest services, with at least 1 year in a supervisory role.

Skills

• Strong leadership and communication skills.
• Proficiency in hotel management software (e.g., Opera, PMS systems).
• Ability to multitask and work under pressure.

Core Competencies

• Customer-focused mindset
• Problem-solving and conflict resolution
• Organizational and time management skills
• Professional appearance and demeanor

Work Schedule

• Full-time; flexible to work evenings, weekends, and holidays as required.

Join our team as a Front Desk Manager to be the friendly face of our organization Your energy, attention to detail, and dedication will help foster a welcoming environment while ensuring smooth daily operations. We value your skills and commitment—come grow with us

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending