Shipping Administrator

Shipping Administrator

Summary: The Shipping Administrator oversees the logistical aspects of outgoing shipments, ensuring accuracy, timeliness, and compliance with regulations.

Essential Duties and Responsibilities:

• Review and process parts order requests from the previous day and current morning.
• Confirm any scheduled customer pickups for parts or equipment.
• Respond to internal and external inquiries regarding parts for service or repair.
• Manage all shipping and receiving activities for the warehouse, ensuring accuracy and timeliness.
• Coordinate with new hires on service labels and work with the Purchasing Department to order necessary parts.
• Support technicians by providing Service Calls (SC's) and Service Repair (SR's) and entering related parts into ASW.
• Process advance replacements for Gaming and Amusement technicians as needed.
• Handle customer service inquiries for VGT and Coin-Op products, including warranty claims (within 90 days).
• Answer customer phone calls and emails regarding parts availability, order status, and shipping details.
• Place and track orders through ASW and follow up with manufacturers as required.
• Review and update open order reports on a daily and weekly basis.
• Assist with inventory counts and reconciliation as directed by management.
• Maintain a clean, organized, and safe parts department and office area.
• Collaborate with other departments and provide support during periods of low workload.
• Perform additional duties as assigned.

Qualifications:

• At least 2 years of customer service experience preferred.
• College degree or equivalent preferred, but not required.
• Computer / internet usage experience required.
• Reliable transportation.
• Communication – Strong phone contact handling and active listening skills.
• Strong Time Management – ability to multi-task, prioritize, and manage time effectively.
• Excellent Customer Service – Strives to exceed customer needs at every interaction.
• Goal Oriented – Desire to excel in a fast-paced environment and advance within the company.
• Interpersonal Skills – good at communicating and relating well to all kinds of people.

Compensation and Benefits:

• Competitive rate; commensurate with experience.
• Casual work environment.
• Paid Holiday, Vacation and Sick.
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.