Front Desk Agent

Status: Full-Time Year-Round

Pay Rate: $16.00

Hours/Days: Vary

I. Job Description:

Responsible for providing Superior Service to all guests, owners, and fellow team members. Must have full knowledge of the resort, its programs, and its services to ensure 100% guest satisfaction. You are to exhibit courteous hospitality at all times and must be proactive in all areas. You must have a pleasant attitude and be able to work well under pressure. Schedule flexibility is a must due to the weekly schedule being based on arrivals, departures, and events.

II. Job Requirements:

• Requires long periods of standing as well as walking and bending as needed.
• Great customer service skills, verbal, and written.
• Able to demonstrate problem-solving skills and ability to project a positive attitude in person and over the telephone.
• Able to work all flexible schedules including weekends, nights, and holidays.
• Must have a valid driver's license.
• Must have transportation to and from work.
• Must be in uniform with a name tag on before entering the building.
• Uniforms must be neat, clean, and pressed. Must meet grooming standards.
• Requires strong organizational skills.
• Must be able to work independently.
• Meet and exceed guest expectations.
• Perform in a professional, pleasant, and efficient manner at all times.
• Create a memorable experience for all guests and owners of Portofino Island Resort.

III. Job Responsibilities / Duties:

• Arrive 5 minutes before the scheduled time, in full uniform and with a name tag on.
• Clock in and meet with the previous shift for any important information needed for your shift.
• Each shift must check front desk logs for important information as well as check your company email for items that just pertain to you.
• All shifts must clean the front desk area before leaving your shift.
• All shifts must clean up any food, drinks, or trash used during your shift.
• Each shift must log all guest issues in the front desk log and inform the next shift of anything that will carry over to the next shift.
• Each Shift must follow the procedures for your shift.
• Review reports (check-out, pre-arrival, daily occupancy, etc…).
• Read the Front Desk Daily Pass Down Log and your company email for important information needed.
• Email housekeeping any changes to in-house guest status, early arrivals, departures, late checkouts, or guest requests.
• Assure all checkouts are completed by 11 am and collect