Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Legal Services

Why Consider This Job Opportunity

• Starting pay up to $14.00/hr
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) plan with company matching
• Opportunities for career advancement and growth within the organization
• Remote work opportunity available for candidates located in Puerto Rico
• Supportive team environment with a focus on employee success

What To Expect (Job Responsibilities)

• Respond to customer support tickets, addressing questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with placing new orders and inquiries
• Communicate via email to address customer questions and internal department queries
• Document issues and updates in Confluence for tracking and resolution
• Perform additional job-related duties as assigned to support team objectives

What Is Required (Qualifications)

• High school diploma or GED required
• 1-3 years of customer support or call center experience assisting customers over the phone
• Proficiency in using computer programs such as Microsoft Outlook, Excel, and Word
• Strong written and verbal communication skills in English
• Ability to maintain accuracy and quality of work in high-pressure situations

How To Stand Out (Preferred Qualifications)

• Experience with document manipulation and PDF editing
• Typing speed of at least 55 words per minute
• Ability to implement new processes and improvements effectively

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.