Customer Service Representative

Oklahoma City

Oklahoma

Job Description - Overview

Hobby Lobby is a privately held corporation that is looking for a talented and motivated individual to work as a Customer Service Representative. We are looking for a candidate who displays a professional demeanor, enjoys a fast-paced environment and communicates well over the phone and through email.

A cover letter and resume are required for this position.

This is a full time, hourly position located at SW 44th and Council in Oklahoma City, Oklahoma. Hours are from 8:30 a.m. to 5:00 p.m., Monday through Friday.

Functions:

• Provide quality support while corresponding with customers through various channels, such as phone and email
• Utilize analytical and problem-solving skills to diagnose problems and promptly respond to customer inquires
• Document an accurate narrative for customer interactions, comments, and complaints

Job Description - Requirements

Skills Needed:

• Capable of effective time-management to prioritize customer emails, calls, and voicemail messages
• Multitasking and organizational skills to work on multiple matters simultaneously
• Able to maintain a positive, empathetic, and professional attitude toward customers at all times
• Active listening and interpersonal skills to ensure positive interactions with customers
• Self-motivated and task oriented
• Technical skills and proficiency in Microsoft Office, including Excel, Word, and Outlook

Benefits:

• Competitive Wages
• Medical, Dental and Prescription Benefits
• 401(k) Program with Company Match
• Paid Vacation
• Sick / Personal Pay (SPP)
• Employee Discount
• Life Insurance and Long Term Disability Insurance (LTD)
• Flexible Spending Plan
• Holiday Pay
• Integris "The Clinic at Hobby Lobby", including a Pharmacy on campus
• Chaplain Services on campus

A resume is required for this position.

Hobby Lobby Stores, Inc. is an Equal Opportunity Employer
For reasonable accommodation of disability during the hiring process call

Job Title

Customer Service Representative

Address 1

7707 SW 44th Street

Zip Code

73179

Department

Customer Service