Patient Services Representative

Who we are:

Integrated Health Centers of West Virginia (IHCWV) is a Federally Qualified Health Center (FQHC) based in rural West Virginia. IHCWV has provided high-quality healthcare services to the surrounding counties on a sliding fee scale since 1994. With eight locations and expanding, IHCWV is a growing healthcare organization that provides primary and acute medical care, dental services, and behavioral health services to the local communities. The sliding fee scale ensures that uninsured or underinsured patients receive the same quality of care as their commercially insured counterparts. This means that patients needing medical care can benefit from the affordable care option IHCWV provides, which ensures they are not denied care based on their financial situation.

Where we are going:

At Integrated Health Centers of West Virginia, we take pride in offering affordable, compassionate, and excellent care to our patients. We are dedicated to expanding access to exceptional healthcare in our communities and strive to be the preferred healthcare provider for Ritchie, Pleasants, Doddridge, and Wood Counties residents. Providing healthcare is more than just our job; it's our passion, and we are dedicated to serving others with the highest quality care.

What you'll do:

1. Process telephone calls, appropriately schedule appointments, file and maintain records, and perform other related general office duties

2. Distribute forms and paperwork to patients and complete data entry. Verify and update patient information, prepare correspondence and chart management, contact patients to collect invoice payments, and perform all other duties as assigned by the Front Office Supervisor.

3. Collect payments by recording and updating financial and insurance information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims through each patient's (EMR) Electronic Medical Record, and working daily on charge entry reports to keep patients checked out.

4. Greet patients, pharmaceutical representatives, and other visitors. Ensure all visitors sign in via the log sheets and receive a visitor badge upon their arrival.

5. Maintain professional appearance and positive customer relations as established in the Policy and Procedure Manual.

6. Maintain established standards regarding confidentiality of all patient records, paperwork, fax, etc.

7. Perform additional administrative functions when needed, including providing patients with aftercare information, contacting patients to collect invoice payments, and all other duties as assigned by the Administrative Service Manager or designee.

Schedule:

Variable - See clinic hours below.

Sunday: Closed
Monday: 8:00 a.m. - 6:00 p.m.
Tuesday: 8:00 a.m. - 8:00 p.m.
Wednesday: 8:00 a.m. - 6:00 p.m.
Thursday: 8:00 a.m. - 6:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: 8:00 a.m. - noon

What you'll need:

• This position requires occasional (2-3 times per month) travel between office locations.
• A passion for people.
• High school diploma or equivalent.
• Previous clerical or customer service experience preferred.
• Strong customer service, communication, interpersonal, and technology skills.
• The ability to prioritize tasks and manage time efficiently.
• The ability to work in a constantly changing environment while effectively switching between multiple tasks and/or programs.
• The ability to sit or stand for long periods of time at an elevated work surface.
• The ability to lift up to 25lbs on occasion.

What we offer:

Competitive benefit packages:

• Health Insurance, Dental, Vision, Life Insurance, LTD, STD, Retirement Plan with Employer Match.

Work-Life balance:

• 2 weeks paid vacation - accrued monthly
• 9 paid sick days per year
• 10 paid holidays
• 1 paid day for your birthday
• Evenings and most weekends off.

IHCWV is an Equal Opportunity Employer.