Principal Software Engineer

We are looking to hire a Principal Software Engineer at our Provo, Utah offices.

Position Overview

The
Principal Software Engineer
is a senior technical leader responsible for designing, building, and guiding the development of scalable, high-performance systems across our global digital and enterprise platforms. This role sets technical direction, mentors engineering teams, drives architectural excellence, and ensures that software solutions align with long-term business and technology strategy.

You will collaborate closely with Enterprise Architecture, Platform Engineering, Product Engineering, InfoSec, and cross-functional teams to deliver robust, modern, cloud-native systems that power our enterprise applications, commerce ecosystem, and next-generation digital experiences.

Key Responsibilities

Technical Leadership

• Define and drive the technical strategy and architecture for mission-critical systems.
• Lead complex architectural and design discussions, ensuring systems are scalable, resilient, secure, and cost-efficient.
• Evaluate and implement modern technologies, frameworks, and tools.
• Guide system architecture reviews focused on reliability, observability, maintainability, and performance.

Hands-On Engineering

• Write high-quality, production-ready code as needed and set engineering standards by example.
• Build distributed systems, microservices, serverless applications, and event-driven architectures.
• Deliver highly performant solutions that operate at global scale.
• Drive best practices for code quality, automated testing, and operational excellence.

Collaboration & Influence

• Serve as a technical advisor to engineering managers, product teams, and enterprise stakeholders.
• Work closely with Enterprise Architects to align platforms and long-term modernization initiatives.
• Collaborate with globally distributed teams to uplift technical quality and accelerate delivery.
• Participate in major technology decisions, incident reviews, and critical system design sessions.

Mentorship & Guidance

• Mentor senior and mid-level engineers, developing strong technical expertise within the teams.
• Provide code review leadership and enforce architectural and engineering standards.
• Foster a culture of continuous learning, accountability, and technical excellence.

Innovation & Improvement

• Lead adoption of modern engineering practices, including IaC, CI/CD, observability, and automation.
• Explore and introduce emerging technologies (AI/ML, LLMs, event streaming, serverless patterns).
• Identify opportunities to reduce technical debt and simplify system complexity.
• Improve developer experience through tooling, patterns, and platform engineering initiatives.

Qualifications

Required

• 10+ years of professional software development experience.
• Expert-level proficiency in and Python
  (both required).
• Deep AWS experience is a must
  , including hands-on architecture and implementation (preferred: Lambda, API Gateway, ECS/EKS, EventBridge, DynamoDB, S3, SNS/SQS, CloudFormation/CDK, IAM).
• Strong experience designing and operating distributed systems and microservices.
• Strong understanding of event-driven architectures.
• Hands-on experience with containers, Kubernetes/EKS, or serverless applications.
• Strong experience with SQL and NoSQL data stores, caching strategies, and performance optimization.
• Expertise in observability (CloudWatch, OpenTelemetry, X-Ray, distributed tracing).
• Proven ability to lead system design, architecture reviews, and complex technical decision-making.

Preferred

• Experience working in large-scale enterprise environments.
• Experience with message/event systems such as Kafka, EventBridge, SQS, SNS, RabbitMQ, or RocketMQ.
• Experience with GraphQL, REST API best practices, and designing high-throughput APIs.
• Familiarity with AI/ML or LLM-driven system integrations (RAG, vector DBs, model inference).
• Experience mentoring engineering teams and influencing outcomes without authority.
• Strong familiarity with domain-driven design (DDD), hexagonal architecture, and modern DevOps practices.

Soft Skills

• Excellent verbal and written communication skills, with the ability to explain complex concepts to technical and non-technical stakeholders.
• Strong leadership presence and the ability to drive alignment across teams.
• High ownership mentality and an outcome-driven mindset.
• Ability to work in a fast-paced, ambiguous, and evolving environment.

Our Benefits & Perks:

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings