Office Assistant

DEFINITION: Under the direct supervision of the Native Workforce Development Program Coordinator, this position provides direct staff support and indirect support to program customers. Incumbent is responsible to assist staff in all necessary clerical support functions.

DUTIES/RESPONSIBILITIES:

• Assists in answering all telephone calls, forwarding messages to voice mails, and recording written messages when necessary;
• Assists staff in providing information to all telephone and walk-in applicant inquiries regarding program applicants and in completing;
• May assist staff in conducting intake/assessments to determine eligibility of program applicants and in completing the required forms for NWD Program participation;
• May assist in data entry of customer information into electronic data base system;
• Data entry of program payables into electronic data base of organization;
• Inventory of maintenance of program supplies, equipment, ;
• May assist in maintaining program and customer filing systems both manual and electronic of a variety of documents, correspondence, letters, ;
• Assists with spot audit of customer files;
• May assist with preparing new applicant files, ensuring consistency of folder order and composition;
• Assists with maintaining security of the program's equipment, supplies and customer files
• Assists with procurement of necessary supplies and equipment;
• Development and entry of program documents in fillable formats in computer system;
• Research and implementation of program website;
• Maintains and updates information to programs website;
• Maintains customer confidentiality information on an on-going basis;
• Has basic working knowledge of services. Should be prepared to work as a team player to provide back-up coverage during peak periods when staff shortages arise;
• To attend meetings, workshops, conferences, and training as required;
• Performs other duties as

COMPETENCIES REQUIRED

• Ability to exercise tact, patience, and discretion in communicating and dealing with customers or the public
• that have a variety of ethnic, social, and educational backgrounds;
• Ability to read and write in the English language, comprehend and apply technical instructions relating to workforce procedures and various laws and policies;
• Knowledge of basic math to include addition, subtractions, multiplication and division; Ability to record and prepare reports;
• Ability to apply methods in order to utilize good time management skills;
• Ability to operate a desktop or laptop computer and related software;
• Displays high standards and professionalism in ethical conduct, honesty, and integrity;
• Commitment to provide outstanding positive quality customer service;
• Displays a high level of initiative, attention to detail and commitment by completing assignments;
• Follows policy and procedures, cooperates and responds appropriately to supervisor. Aligns behavior with
• the goals of the department and the organization;
• Problem solving ability and commitment to improve the delivery of services;
• Exchanges information with individuals or groups effectively by listening and responding appropriately; Ability to give public presentations, knowledge of business procedures and office practices;
• Work well with a diversity of people and knowledgeable of the needs and dynamics of Native American communities; working groups, inter-personal relationships, cultural settings, and social interactions.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent with three years experience in employment, training, or related fields, OR a college degree with major in Education, Business Administration, Sociology, and Social Work is preferred, OR any combination of education, experience, training or  other  preparation  indicating possession of required knowledge, abilities, and skills outlined for this position;
• Computer literacy and accurate typing rate of 45 WPM is required;
• Must be able to work independently with minimal supervision;
• Able to travel which may include overnight trips;
• Must possess a valid Nevada Driver's License;
• Have a reliable vehicle and carry appropriate insurance

The Inter-Tribal Council of Nevada, Inc. promotes and maintains a drug free workplace. All individuals accepting employment with ITCN may be subject to a pre-employment drug screen and criminal background check.

ITCN offers a comprehensive benefits package to eligible full-time employees including: employer paid medical, dental, vision & life insurance, paid vacation & sick leave, 12 paid holidays per year, and opportunities for training and career advancement.

Preference in filling vacancies will be given to qualified Native American candidates in accordance with the Indian Preference Act (Title 25, U.S. Code Section 472 & 473). However, the Inter-Tribal Council of Nevada, Inc. is an equal opportunity employer and will consider all qualified applicants in accordance with the provisions set forth in Section 703(/) of the Civil Rights Act of 1964, as amended in 1991.