Assistant Service Manager

Schedule: Monday - Friday, 8:00 am - 5:00 pm

Pay: $36,600 yearly

Education Level: Associate's Degree

SUMMARY:

An integral team member in the development, implementation, monitoring and modification Individual Service Plan/Plan of Care. Provides linkage with appropriate community resources. Monitors progress toward the achievement of objectives. Monitors documentation to determine whether applicable timelines, licensing standards and laws and regulations are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties include the following but are not considered an inclusive list.

• Responsible for hiring, evaluating, counseling and staff.
• Responsible for assuring and monitoring all staff training.
• Responsible for handling all staff and client related issues.
• Serves as Liaison for ADDT regarding client issues.
• Reports on any issues related to Workers Compensation, FMLA, and Incidents.
• Responsible for monitoring Lead Staff in completing all aspects of facilities and vehicles according to FCC, DDS, CARF and PASSE standards.
• Reviews Progress notes, responds to audits, reviews/signs timecards, and submits all Payroll Change forms.
• Responsible for assuring all positions are filled.
• Monitors overtime.
• Assures all staff working approved schedule at approved pay rate.
• Reports any abuse or neglect.
• Maintains all areas of client case files.
• Maintains family contact.
• Monitors BIR's and Med Errors and follow up as needed.
• Complete incident reports per the FCC Incident Report procedure.
• Monitors and addresses behaviors with respect to the consumer's PBMP.
• Oversee coordination of community outings and trips for the consumers.
• Reports any deficiencies by anyone involved in Plan of Care.
• Responsible for conducting staff and consumer meetings.
• Responsible for ensuring full compliance with CARF, DDS and PASSE requirements.
• Completes a weekly report that is sent to appropriate Nursing, BH, Directors and DDTCS staff.
• Conducts daily, weekly and monthly peer audits as assigned.
• Assured daily, prior to clocking out, that all utilization has been billed for and approved via the HER.
• Stays current on utilization, tracking and documenting via the EHR/HR Platform.
• Works with PASSE employees in implementing and supporting consumers.
• Assures all necessary consumer documentation is completed and properly filed.
• Keeps Outlook Calendar and FCC email up to date.
• Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate Friendship Community Care, Inc. Job Description – Assistant Service Manager 2 proficiency in the operation of a motor vehicle, including passenger vans. Employees may also be required to drive his/her own personal vehicle at times and maintain adequate liability coverage on any personal vehicle used to transport participants.
• This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree (B.A.) from four-year College or university in a human service-related field OR
• Have two years of advanced education in the field of human services plus 2 years' experience as a case manager working with individuals with developmental disabilities or a related field OR four years' experience working as a case manager with individuals with a developmental disability, or 4 years' experience as a case manager in a related field may be substituted for education OR
• Have two years verifiable satisfactory experience with individuals with developmental disabilities prior to employment and is mentored by a certified case manager for the first two years of employment.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL/COMPUTER SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is frequently required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.