Operations Support Specialist

Operations Support Specialist

Location: LIncoln NEJob Type: Full-time

About Signature Champions

Signature Champions is a family-owned, top-producing championship ring company dedicated to celebrating excellence, teamwork, and achievement. We craft more than just rings — we create lasting symbols of victory and pride.

Our culture is fast-paced, entrepreneurial, and values-driven. Every team member plays a key role in delivering remarkable experiences to our customers.

Our core values guide everything we do:

• Be the First – People are served with speed and accuracy.
• Be a Chad – We obsess over the customer journey and deliver remarkable experiences.
• Be Low Ego / Low Drama – We stay humble, teachable, and focused on solutions.
• Be Trailblazers – Through innovation, we create solutions and raise the bar.
• Better Together – Like a party wave — we ride it, and we ride it together.

About the Role

The Operations Support Specialist is the central hub for administrative, compliance, and operational accuracy across the organization.

This role requires a highly organized, detail-driven individual who excels at managing multi-step processes, coordinating between departments, and ensuring flawless execution of critical back-office functions. The Operations Support Specialist supports Licensing, Contracts, Compliance Forms, Billing, Customer Care, Repairs, and acts as the operational backstop for the Shipping department. This role ensures smooth internal workflows, consistent customer experiences, and reliable day-to-day business continuity.

Key ResponsibilitiesI. Compliance, Licensing & Contract Administration

• Licensing Management: Oversee all licensing requirements, renewals, documentation, and approvals, ensuring 100% compliance with league, institutional, and partner standards.
• Contract Processing: Prepare, review, and manage incoming and outgoing contracts; ensure accuracy, completeness, and proper internal routing.
• Forms & Compliance: Maintain and administer all compliance-related forms and data, ensuring timely completion, proper storage, and audit-ready accuracy.

II. Billing & Accounts Receivable

• Billing Process Coordination: Update billing records, call customers on balances due, and ensure timely and accurate invoicing.
• Data Integrity: Maintain meticulous records across platforms, ensuring that all customer, order, and compliance data is organized, accessible, and error-free.

III. Customer Care Support & Repair Management

• Customer Care Support: Assist in responding to client inquiries related to billing, documentation, or post-purchase service needs.
• Repairs & Service Requests: Manage all incoming repair claims from start to finish, including claim intake, coordinating evaluations, tracking progress, and providing timely updates to both customers and internal teams. You will process incoming repairs, route them to the appropriate production facility, monitor each stage of the workflow, and ensure completed items are returned to customers promptly.
• Issue Resolution: Collaborate cross-functionally to troubleshoot and resolve customer concerns in a professional and timely manner. Proactively identify potential roadblocks, address issues early, and maintain strong communication with cross-functional partners and management to ensure smooth operations and exceptional service delivery.

IV. Shipping Department Backstop & Cross-Team Collaboration

• Shipping Support: Step in to assist with daily shipping tasks when needed, including checking quality, packing and label preparation.
• Operational Continuity: Provide backup coverage across core operational workflows to ensure smooth business operations during peak periods or staff absence.
• Team Integration: Maintain strong working relationships with internal partners (Sales, Production, Customer Care, Operations), contributing to a seamless and positive cross-team environment.

Essential Requirements

• Proven experience in operations, administrative coordination, compliance, customer service, or a related support-focused role.
• Exceptional attention to detail and accuracy—especially with contracts, forms, and financial records.
• Strong organizational skills with the ability to manage multiple ongoing tasks and deadlines.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams and contribute to a positive internal culture.
• High sense of urgency and accountability, especially when handling time-sensitive documentation or customer issues.
• Familiarity with operational systems, billing platforms, or CRM tools is a plus.

Why You'll Love Working Here

• Family-owned company with a strong sense of purpose and pride.
• Fast-paced, growth-oriented culture where your work directly impacts results.
• Supportive team environment — we work hard, celebrate often, and help each other succeed.
• Meaningful work creating championship rings that celebrate achievement.
• Competitive pay, performance incentives, and opportunities for growth.

How to Apply

If you're motivated by building relationships, driving results, and delivering remarkable experiences, we'd love to hear from you.

Send over your application, resume and cover letter explaining why you are a great fit for this position

Job Type: Full-time

Experience:

• Organizational skills: 3 years (Preferred)

Ability to Commute:

• Lincoln, NE Preferred)

Work Location: In person