Customer Solutions Manager

About Us:

At Peerless, we're not just another manufacturing company - we're a team on a mission to grow. Rooted in Buffalo, NY, we've built our reputation on technical expertise, responsiveness, and reliability. But we're not stopping there. We're ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation.

If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. We're seeking a dynamic, motivated and strategic player to lead our quoting and customer solutions team.

About You:

You're passionate about leading people, fixing problems at their root, and finding solutions that create win-wins for both customers and the company. You see the bigger picture: opportunities to make processes better, customers happier, and your team stronger. You're energized by challenges, motivated by growth, and eager to take charge in shaping the future of a growing company.

As our Customer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processes—the beating heart of our customer experience. This is more than a management role; it's a chance to empower people, build trust with customers, and spark change that moves the company forward.

About The Job:

Team Leadership & Growth:

• Lead, mentor, and inspire a team of 2–3 quoting and customer service specialists.
• Empower your team to think strategically, problem-solve quickly, and take ownership of their work.
• Support team development through training, process guidance, and cross-functional collaboration.
• Foster a culture of accountability, responsiveness, and continuous improvement.

Quoting & Customer Solutions:

• Oversee all quoting activity with precision, urgency, and profitability in mind.
• Partner with engineering and production to ensure quotes are not just accurate but smart, efficient, and aligned with customer needs.
• Tackle complex requests and challenges head-on, ensuring customers feel supported every step of the way.

Customer Relationship Excellence:

• Be the face and voice customers trust, being responsive, clear, and solutions-oriented.
• Manage expectations on orders and delivery timelines with transparency and professionalism.
• Turn challenges into opportunities to strengthen relationships and build loyalty.

Driving Process & Company Growth:

• Look beyond the task at hand. You identify where processes can be sharper, faster, and smarter.
• Use data, customer insights, and team feedback to improve quoting speed, accuracy, and satisfaction.
• Play a key role in shaping pricing strategies and growth opportunities that position Peerless for long-term success.

Qualifications and Experience:

• Bachelor's Degree
• 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment.
• 2+ years of leadership experience with a track record of motivating and growing a team.
• Strong technical and process mindset - understanding how quoting, pricing and production intersect.
• Exceptional communication skills, organizational abilities, attention to detail, and proactive thinking.
• Proficiency in ERP and CRM systems; ability to analyze and interpret data.
• High energy, initiative, and ownership - you don't wait to be told what to do; you make things happen.

Salary:

• Annual Salary of 75k-90k; commensurate with experience.
• Competitive benefits, professional development, and the chance to grow alongside the company you're helping to build.

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Why Join Us?

This is more than a job, it's a chance to lead change, shape growth, and be part of something bigger. You'll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success.

At Peerless, we believe in equity, diversity, and inclusiveness. We welcome and encourage applicants of all backgrounds to apply.

If you're ready to bring your passion, leadership, and drive to a growing company that's ready to evolve—let's build the future together.

Peerless is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff. Peerless is an Equal Opportunity employer. Minorities, women, and individuals with disabilities are encouraged to apply.