Hotel Front Office Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply todayCompensation:

$14.50 hourly

Responsibilities:

• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Gather financial information and generate occupancy reports for the general manager
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications:

• Have superb communication skills, management skills, and multitasking skills
• Experience with MS office and bookkeeping skills desired
• Applicants must have a high school diploma or GED
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• 1 year of previous experience working in the hospitality industry

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees, then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.