IT Technician

*IT Technician - Grand Forks, ND *
The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Perform post-resolution follow-ups to help requests
• Develop help sheets and frequently asked questions lists for end users

Basic

• College diploma or university degree in the field of computer science and/or 4 years equivalent work experience
• A+ Certification or ability to obtain in 6 months
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred

• Knowledge of basic computer hardware, including laptops, desktops, and printers
• Experience with desktop and server operating systems, including Mac, PC, and Linux
• Extensive application support experience with Microsoft Office
• Knowledge of Database languages, including SQL
• Extensive experience with audio/visual systems including Polycom
• Good understanding of cell phones, phone systems, tablets, including iPAD and Surface

Physical

• Ability to walk up to 3-miles on uneven terrain
• Ability to stand or sit for prolonged periods of time
• Occasionally climb, stoop, bend, kneel, crouch, reach, and twist
• Occasionally lift, carry, push, and pull light to moderate amounts of weight
• May require lifting and carrying up to 20 pounds, with rare lifting of up to 50 pounds
• Ability to inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.
• May be required to wear Personal Protection Equipment (PPE) including but not limited to, flame resistant clothing, hard hat, and protective footwear
• May require occasional evenings and weekends with overtime expectations varying with workload
• May be required to travel to off-site locations including occasional overnight stays out of town

Elevate Your Career with AE2S – Award-Winning Culture and Unmatched Benefits
Advanced Engineering and Environmental Services (AE2S) is an award-winning, specialized civil/environmental engineering consulting firm that provides professional services and a unique brand of extreme client service. Our work environment is consistently recognized both locally and nationally for our great culture and values, proven recognition programs, and social atmosphere.

• Great Culture and Spirit where Creativity is Fostered
• Significant Opportunities to Grow and Advance
• 100-percent Employee Owned
• Core Values which Speak to the Heart of AE2S and its Employees
• Large, Diverse, and Challenging Projects with the Latest Technology
• Family-Friendly with Flexibility and Work-Life Balance

AE2S offers more than just competitive compensation and a best-in-class insurance package to our employees and families; our benefit plan is one of the richest plans currently in the marketplace today

• 100-percent paid Family Health Insurance
• 100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance
• Discretionary Bonus Plan
• Employee Stock Ownership Plan (ESOP)
• Matching 401(k) Contributions with Discretionary Profit Sharing Contributions
• Paid Time Off (PTO) Credits for Past Experience
• Paid Parental Leave
• Wellness Program

AE2S is an Equal Opportunity / Affirmative Action / Disability Employer