Public Area Attendant

Role and Responsibilities

REPORTS TO: Director of Housekeeping

TEAM MEMBER REQUIREMENTS:

Willingness to accept the most effective role.

Function as a representative of the Korman culture and standards to all Team Members and our residents.

Maintains regular attendance in compliance with the Korman standards.

Approach all encounters with guests and Team Members in a friendly, service-oriented manner.

Promotes a safe, secure and healthy work environment.

Maintains Resident/guest privacy and confidentiality by protecting all personal information.

Familiar with emergency and safety procedures for your role.

Adheres to AKA Image Requirements policy.

RESPONSIBILITIES:

• Follows OSHA regulations and all policies and procedures as set forth by AKA guidelines.
• Applies excellent guest relation skills when interacting with guests and consistently maintains a positive and respectful attitude to ensure the best guest experience.
• Encourages a positive attitude among team members and Managers and treats them with courtesy and respect.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Gives recognition to repeat guests.
• Knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Performs all duties in a timely and professional manner
• Always applies teamwork skills.
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows.
• Cleans and dusts lobby areas, polishes all metal in the area.
• Uses proper chemicals when cleaning as described by the department's procedures.
• Cleans/sanitizes and restocks all assigned restrooms, Lobby area and meeting space restrooms.
• Cleans/sanitizes the Gym, equipment, stocks towels, removes used towels and garbage, vacuums carpet, ensures mirrors are clean and free of fingerprints.
• Completes public space cleaning in a timely manner.
• Cleans elevator foyers, doors and elevator tracks.
• Cleans ashtrays and ash urns in the designated smoking area.
• Washes doors
• Vacuums guest hallways
• Cleans door jams and fire boxes
• Cleans/sanitizes and mops stairwells and handrails.
• Ensures windows are free from fingerprints and smudges.
• Cleans back of the house windows as needed.
• Removes trash from all assigned areas.
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department.
• Turns lost and found items over to the Housekeeping Manager/Supervisor in compliance with AKA standards.
• Cleans and sanitizes front desk and offices as assigned.
• Assists with general cleaning of guestrooms as assigned.
• Operates and maintains the following equipment: vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners.
• Maintains the highest levels of cleanliness of the following: carpets, tile, cement, marble, glass, and all other surfaces.
• Transfers and stocks all supplies as directed.
• Ensures that the Housekeeping stockroom is clean, organized, and secured.
• Helps Housekeeping team members turn mattresses as assigned.
• Cleans chandeliers in a safe manner as assigned.
• Assists in preparation and deep cleaning of VIP rooms
• Moves furniture in rooms as required
• Cleans spots on walls and carpets
• Empty trash and soiled linen from Housekeeping carts, placing dirty linen in Laundry Cart.
• Restock Housekeeping caddies
• Fills Room Attendant bottles with chemicals according to department guidelines
• Cleans stocks, and organizes linen closets, ensuring they are always locked
• Runs the compactor at the end of the day
• Performs as Restroom Attendant for special events, when required
• Performs as Room Attendant, if required, on an emergency basis
• Special projects and other duties as assigned

DESIRED SKILLS:

Demonstrated energetic, self-motivated with a "can do" positive attitude.

Proficiency in English (written and oral) preferred.

Preferred background in Housekeeping.

REQUIRED QUALIFICATIONS:

High school degree or equivalent.

Flexibility with work schedule including nights, weekends and holidays.

Meticulous attention to detail.

PHYSICAL REQUIREMENTS:

Must be able to lift up to 20 lbs.

Able to push/pull up to 50 pounds as needed.

Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Able to work with chemicals.

LIMITATIONS & DISCLAIMERS:

The above Job Description is meant to describe the general nature and level of work performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other team members.

This Job Description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with federal and state laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the Team Members must possess the abilities or aptitude to perform each duty proficiently.

Continued employment remains on an "at-will" basis.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings