Servicenow Consultant

Job Description:

• Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities.
• Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, & HRSD modules.
• Candidate should have strong knowledge on ServiceNow FedRAMP implementation
• Candidate should understand the FedRAMP concepts and terminology and translate customer functional into technical requirements.
• have Knowledge on FedRAMP security, authorization, and continuous monitoring
• Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
• Experience in ITSM, ITOM, FSM, and HRSD implementations.
• Experience leading large scale implementation and transformation programs is preferable.
• Experience in Advisory, Consulting, and Solutioning ITSM, ITOM, FSM, and HRSD is preferred.
• Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.
• Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions.
• Deliver agile strategies and solutions based on best practices to improve customer ITSM workflows and employee experience.
• Consult clients on improving employee experience, Agent experience, optimizing workflows, and simplifying ITSM and ITOM.
• Map customers' business problems to ServiceNow solutions.
• Present a PoV to customers on how to leverage the platform to address business priorities.
• Prepare business case for ServiceNow driven transformation.
• Craft a solution roadmap aligned with customer's business and technology strategy
• Expertise ServiceNow deployments, ITSM, ITOM, FSM, and HRSD migrations, consolidations, upgrades, integration with other third-party systems, Orchestration.
• Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
• Develop a design aligned with the Architecture and technical requirements.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client