Sales Operations

We are looking for a Sales Operations & Compliance Manager to support our growing Life Sciences SaaS business. This role requires a strong foundation in sales operations, contract review, and compliance in a fast-paced, customer-facing environment. You will work closely with our commercial and customer success teams to manage client data and systems, support contract execution, and ensure operational efficiency across the organization.

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

Key Responsibilities:

Sales Operations & Business Support

• Manage and optimize sales operations processes, including CRM data maintenance, channel management, quote-to-cash workflows, and revenue forecasting.
• Provide data analysis and system support such as pipeline segmentation, forecasting, and sales metric insights.
• Drive sales process improvements, including the development of sales toolkits, playbooks, onboarding, and ongoing training programs.
• Support inside sales activities including drafting and reviewing sales contracts, quotes, project proposals, purchase orders, and statements of work.
• Get hands-on experience with tasks typically handled by sales peers and provide backup for skill gaps currently in the team.

Contract Review & Regulatory/Compliance Support

• Review customer contracts (MSAs, NDAs, SOWs) to identify potential risks and key clauses; collaborate with legal counsel for further evaluation as needed.
• Manage contract lifecycle activities, including renewal notifications, key term compliance, and deliverable tracking.
• Support maintenance of internal quality and regulatory documentation, assisting with document reviews, client responses, and legal/quality audits.

Cross-Functional Collaboration & Strategic Support

• Work closely with Sales, Customer Success, Finance, and Marketing teams to ensure process alignment and effective collaboration.
• Assist with audit preparation, client due diligence, and response to RFP questionnaires.
• Participate in building scalable sales operations infrastructure and process frameworks during company growth.

Qualifications:

• 5+ years of experience in Sales Operations, preferably in a software company with Software as a Service (SaaS) model, ideally within healthcare, or life sciences.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot), sales automation platforms, and operational dashboards.
• Experience reviewing B2B commercial contracts and understanding of basic legal terms and risk issues.
• Thrives in a dynamic startup environment with fast turnaround demands, flexible working hours, and the ability to take on multiple functions as needed.
• Highly organized and analytical, with strong attention to detail and ability to manage multiple workstreams.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Familiarity with finance or quality frameworks in the life sciences industry is a plus.
• Bachelor's degree required; legal, business, or life sciences background preferred.