Field Operations Manager

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About us:
Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the US. We provide auto dealers with specialized tools to manage their inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our team's expertise in wireless technology and in-depth understanding of new car dealership needs, we've crafted a system that facilitates efficient and informed operational decisions.

Job description:
Highly skilled and motivated Manager of Field Operations to oversee and optimize our field operations team. The ideal candidate will have a strong background in operations management, exceptional leadership abilities, and a proven track record of driving efficiency and productivity in a field-based environment. This role requires strategic thinking, excellent communication skills, and the ability to thrive in a dynamic and fast-paced work environment.

Work Location:
Willingness to travel: 50% + Nationwide required. When not traveling, perform duties as noted below.

Ideal Work Locations:
Irvine, CA or Dallas, TX

Responsibilities and duties include:
Responsible for overseeing product installation and launch execution, ensuring the successful implementation of CDS technology. Leads the coordination of internal resources, including Field Technicians, Product Deployment Specialists, and third-party partners, to support smooth preloads and dealership onboarding. Manages onsite expectations using defined installation processes, while also ensuring dealership technicians are properly trained to adopt and utilize the platform. Plays a key role in educating both internal teams and external stakeholders on product updates, hardware changes, and evolving processes. Collaborates with Sales, Product Deployment Specialist, Regional Performance Managers, Directors, Agents, and brand partners to align on launch goals, provide ongoing support, and deliver a consistent, high-quality experience across all deployments.

This includes:

• Lead, coach, and develop a team of Field Technicians across multiple regions.
• Responsible for managing internal Field Technicians' day to day activities including managing timesheets, travel and expenses, educating on industry trends, hardware updates, and software troubleshooting techniques and additional industry knowledge.
• Monitor field activity to ensure timely, accurate, and complete installations with minimal disruption to dealer operations.
• Own operational execution of device installations at dealerships.
• Assist with the onboarding of new dealerships and act as the subject matter expert (SME) for installations. This may require onsite installation training and management.
• Serve as the escalation point for field-related issues for