Service Operations Manager

Essential Functions:

• Provides coordination of the Maintenance and Construction Services Division's daily

operations through labor management, development of contracts, assisting with insurance
claim adjustments, purchasing materials, and managing subcontracted labor and services

• Schedules daily work orders and contract work for Service Department team members
• Acts as professional construction resource for internal and external clients
• Uses foundational knowledge of internal clients (Association Real Estate, Multi-family Real

Estate, and Commercial Real Estate) to maintain strong internal working relationships

• Performs standard supervisory functions including hiring staff, tracking certifications,

assigning work, and training, providing feedback, disciplining staff, developing staff,
terminating staff, and reviewing payroll for accuracy prior to approval.

• Collaborates with the Division Head to acquire, trade, and sell vehicles
• Holds pre-construction meetings with all contractors to establish client and Company

expectations regarding work

• Audits projects for feasibility and profitability, and determines appropriate project

management and/or service contracts required to complete proposed work

• Provides field inspections for negotiating insurance claims and documents existing conditions

prior to larger scale projects

• Organizes and facilitates snow removal and responses to client emergencies, tracks snow

removal equipment inventory

• Meets with potential and existing clients such as Property Managers, Association Boards, and

leadership to establish project needs

• Meets with and develops relationships with vendors specializing in Electric, Plumbing, HVAC,

Fire Suppression, IT, etc. to ensure clients' goals and property's conditions are kept in mind
throughout project completion

• Documents, inspects, and investigates loss events, build outs, large repairs; gathers

information regarding paint colors, generic materials, existing conditions

• Ensures Division is operating within budget previously approved by Leadership
• Collects data for updates on outstanding issues to Managers and Owners; gathers information

on ongoing projects, tracking milestones, reporting anomalies, and creating change orders
where appropriate

• Develops project proposals with notes from field observations including aerial work,

carpentry, masonry, drywall, painting, power washing, labor services, trash removal, , and
other needs

• Collaborates with vendors to create or supplement proposals based on existing conditions,

owner design, or service necessity

• Manages insurance packages for mitigation, including tracking claim costs and payments
• Prioritizes and organizes emergency responses; emergency mobilization of technicians to

pivot operations to client emergency events

• Participates in bi-weekly work-in-progress meeting to discuss work updates including

schedules of deliverables and potential new contracts

• Holds monthly meetings with Service team members to discuss in-field updates and concerns
• Performs other duties as assigned, within reason and relevance to the job

Preferred

• Prioritizing tasks
• People management
• Taking personal responsibility
• Scheduling
• Supervising employees
• Coaching individuals
• Customer service

Equal Opportunity Employer
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