Sr. Analyst, Business Intelligence

At T-Mobile, we invest in YOU  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Responsibilities :

• Support the analytic needs of the Learning & Development Organization by using data from various sources (e.g. call centers, SAP, & Business Objects).
• Guide data strategy across multiple touch points (e.g. PowerApps, surveys, market research).
• Create holistic dashboards from different data sources for presentations to senior management.
• Own the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with Learning & Development managers testing and analysis.
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into the report design.
• Provide analysis for front-line and leadership training initiatives.
• Present analysis & strategies to senior management in verbal & written forms.

Education and Work Experience :

• Bachelor's Degree Business, Statistics, Communications, or similar degree (Required)
• 4-7 years - Experience in reporting & analyzing performance & data visualization (Excel, Tableau, Power BI)
• 2-4 years - Experience in online e-commerce or on-line support environments.
• 2-4 years - Experience in advanced business analytics, which include testing, competitive analysis, surveys, & market research.

Knowledge, Skills and Abilities :

• Microsoft Excel (Required)
• Microsoft PowerPoint (Required)
• Analysis (Required)
• Business Analysis (Required)
• Reporting & Analysis (Required)

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending