Maintenance Manager

Compensation: $82,000-$85,000 Annual

Benefits: Free Medical HMO, Dental and Vision for employees.

Location: On Site in Seattle, WA

Company Summary:

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we're fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 50 apartment buildings – over 2,000 residents - we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

Job Summary:

Community Roots Housing is looking for an experienced Maintenance Manager to become a vital part of our maintenance management team, working directly with internal and external customers. This position works out of our centralized Seattle office, travels to our local properties, and oversees maintenance activities to protect the physical integrity of the structures and properties, keeping apartments safe and well maintained for our residents.

Duties and Responsibilities:

The Maintenance Manager directs a team of Maintenance Technicians that provide repair & maintenance to various Community Roots Housing properties. Key responsibilities involve administration of computerized software systems to maintain accurate maintenance logs, service records, timekeeping, and accounting, including conducting building inspections to identify issues, oversee planning and execution of repairs and installations, share responsibility with other maintenance staff and provide response to emergencies when needed.

Supervision and Authority:

• Lead, supervise, and provide training for maintenance technicians to ensure company policies, procedures, safety and best practices are applied.
• Effectively manage maintenance staff and coordinate labor resources across decentralized locations, ensuring consistent performance, customer communication, and service delivery.
• Estimate costs and oversee various projects to be completed by staff and/or vendors.
• Report to Director of Facilities on current or potential problems and issues of general concern.

Financial Management and Accounting:

• Monitor for billing accuracy on service requests, purchases, and vendor invoices.
• Monitor maintenance workers payroll timesheets, ensuring appropriate time charged to buildings, provide approval and coverage plan for staff leave.
• Provide information for budgets and recommendations for capital projects.
• Properly document all bids and other documents in accordance with the Public Works/Prevailing Wage process as it applies to applicable buildings within the portfolio, utilizing public works roster.

Property Maintenance and Repair:

• Operate within the provisions of Seattle and Washington State Landlord Tenant Law, and fair housing guidelines for entering occupied apartments and all resident interactions.
• Receive and log repair and maintenance calls as needed.
• Prepare service requests in software, coordinate the scheduling and verify completion of repair activities.
• Collaborate with property management and other departments to coordinate services.
• Manage unit turn processes to control costs and reduce vacancy losses.
• Develop and coordinate implementation of Preventive Maintenance Plans for buildings.
• Manage, Inspect, and approve the work of CRH Staff and contractors/vendors on site.
• Maintain list of licensed and insured contractors for emergency repairs.
• Manage relationships with contractors and service providers.
• Maintain in good working order all CRH equipment and tools.
• Perform maintenance repairs and coverage as needed.
• Special projects as assigned by Director of Facilities.

Requirements:

Minimum Qualifications:

• 5+ years experience working in Multifamily/Apartment/Facilities Maintenance doing repairs.
• 3+ years experience in a supervisor/manager role of 3 or more maintenance staff.
• Experience using MS Office, spreadsheets, and information technology software related to property management.
• Experience analyzing and managing service work in cross-departmental property management software.
• Ability to organize time efficiently, prioritize tasks, handle multiple interruptions, and perform tasks in a self-directed manner following process and procedures.
• Ability to work effectively with people of diverse personalities, cultures and communication styles.
• Solid understanding of technical aspects in a variety of building maintenance trades, including elevators, fire systems, HVAC, mechanical, basic control systems.
• Ability to perform the following functions (in addition to skills outlined above): General experience in and ability to perform troubleshooting & repair on plumbing, electrical, carpentry, appliance, wall repair/painting, lock repair, and other components & devices found in an apartment building.
• Experience supervising vendors and negotiating vendor contracts.
• Experience applying and following L&I policies and regulations.
• A valid WA state drivers license and DMV background check are required for this position and a reliable vehicle to travel between sites.
• Education: High School Diploma or GED.
• Standard business English: Ability to speak, read and write.
• Ability to keep accurate records and perform basic mathematical computations.
• The ability to move up to 60 pounds, walk stairs, climb ladders, operate power tools and other generally accepted maintenance/repair tools and office equipment.

Preferred Qualifications:

• Journeyman level and/or certifications in HVAC, Plumbing, Electrical, Carpentry.
• L&I Training & Certifications.
• Project management experience.
• Customer service coordinator experience.
• Experience planning maintenance operations for multiple sites.
• Experience training staff in the use of software management systems.

Supervisory Responsibility:

• Supervise 3+ maintenance staff

Physical Demands:

Ability to perform the following essential physical requirements: Constant - hearing, seeing. Frequent- standing, walking on a variety of surface, driving, lifting and carrying up to 10 pounds, climbing stairs, reaching (from knees to shoulders), repetitive hand motion, handling/grasping, fine finger manipulation, talking. Occasional - sitting, lifting and carrying up to 50 pounds, pushing/pulling, climbing ladders, working at heights, bending at the waist, twisting at the waist, crouching, kneeling/squatting, reaching (below knees and above shoulders), repetitive arm motion, using foot controls. Seldom - crawling, lifting and carrying up to 60 pounds.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Community Roots Housing is a "Ban the Box" employer. However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.