Front Desk Agent/Reservationist

Do you have a passion for hospitality and enjoy bringing top-quality experience to guests while working in a beautiful resort setting? Do you want to be a part of an expanding and unique organization with the opportunity to grow as you learn? The Preserve teamis looking for an experienced Front Desk Agent to join our team.

The Preserve is the most amenity rich outdoor sporting experience in America. located in beautiful Richmond, RI on 3,500 beautiful acres. We are host to a wide variety of outdoor sports, high-end steakhouse restaurant, a luxury spa, and a variety of accommodations.

The Front Desk Agent/Reservationist will be part of a team of seasoned professionals with a wide range of customer service, administrative, and guest support skills. This person must be well organized, able to multi-task and think on their feet, and exhibit grace under pressure to operations at a five-star resort level.

Responsibilities include:

• Provide exceptional customer service both in person and on the phone
• Proactively greet guests warmly, providing a pleasant & comfortable environment
• Complete guest registration and check-outs in a professional and friendly manner
• Work with multiple departments to resolve customer needs and provide outstanding personalized guest service
• Utilize Maestro computer systems efficiently and accurately
• Learn and demonstrate our "Five Star Service Standards for our guests

Keys to your success:

• Prior luxury hotel or equivalent guest service experience preferred
• Must be available nights and weekends (required)
• Exhibit strong attention to detail
• Must be a self-starter who will work proactively to anticipate needs
• Enjoy serving in a guest service role
• Enjoy being part of a team in a dynamic environment

Come join our Front Desk team

Job Types: Full-time, Part-time

Pay: $ $21.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you available to work weekends?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person