Quality Control Specialist

Job Posting Title: Quality Control Specialist

NRHA's Vision and Mission

At the Norfolk Redevelopment and Housing Authority (NRHA), we're proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we've been working to revitalize and improve neighborhoods in Norfolk.

We also acknowledge that public housing has a complicated history, tied to issues of social injustice and racial inequality. While we haven't always gotten it right, we're committed to making positive change by offering quality housing options that support diverse, mixed-income communities. Our vision is to provide quality housing choices in neighborhoods where people want to live. Our mission is to provide quality housing opportunities that create sustainable,

Position Summary:

The Quality Control Inspector is responsible for reviewing and auditing applicant and resident files to ensure compliance with federal, state, and local regulations governing Low-Income Public Housing (LIPH), Low-Income Housing Tax Credit (LIHTC), and Project-Based Voucher (PBV) program. Reviews and recommends improvements in quality assurance and legal compliance procedures. Serves as technical advisor on LIPH, LIHTC and PBV occupancy policy and legal compliance matters. Coordinates data entry for the Section 8 Management Assessment Program (SEMAP) as assigned. Analyzes applicant and resident data and prepares reports. May identify non-compliance or procedural inefficiency issues and recommends corrective action. This position plays a key role in maintaining file integrity, preventing compliance violations, and supporting the agency's quality control efforts.

Key Responsibilities:

File Review & Compliance Monitoring:

• Conduct detailed reviews of tenant and applicant files for completeness, accuracy, and compliance with HUD and IRS regulations.
• Verify income calculations, rent determinations, asset documentation, and eligibility determinations for LIPH, LIHTC, and PBV programs.
• Confirm proper use of verification methods (third-party, EIV, upfront income verification, etc.) and timely processing of annual, interim, and initial certifications.
• Ensure adherence to program-specific requirements such as rent limits, income targeting, and occupancy standards.
• Administers quality assurance and legal compliance procedures for LIPH, LIHTC, and PBV occupancy
• Reviews and recommends improvements in quality assurance and legal compliance procedures
• Identifies problems in existing systems; identifies solutions and system improvements; submits solution or improvement for approval; implements the approved solution or improvement; coordinates procedural changes with other staff; and takes corrective action as needed.

Documentation & Reporting:

• Document and track file errors or deficiencies and communicate findings to the appropriate staff or supervisor.
• Assist in preparing internal audit summaries and compliance reports.
• Maintain accurate records of reviewed files and follow up on corrections and resubmissions.
• Prepares and submits quality control reports of review findings; monitors and maintains tracking system of reports; and conducts ad hoc and periodic audits of files.

Regulatory Adherence:

• Stay updated on HUD regulations (24 CFR Part 960, 982), IRS Section 42 requirements, and LIHTC compliance rules.
• Support ongoing SEMAP and internal performance monitoring by reviewing and validating data related to PBV program indicators.
• Identify patterns of non-compliance or recurring issues and escalate to the Quality Control Manager.

Support & Collaboration:

• Work closely with Leasing Specialists, Compliance Staff, and Property Management Staff to ensure timely resolution of file errors and rejections.
• Assist with file preparation for external audits or inspections by HUD, state agencies, or investors.
• Participate in internal trainings to maintain working knowledge of regulatory changes.
• Serves as technical advisor on LIPH, LIHTC, and PBV occupancy policy and legal compliance matters
• Responds to staff, program participant, or others on legal compliance matters; and communicates changes in laws, regulations, and procedures as necessary.
• Coordinates data entry for the Section 8 Management Assessment Program (SEMAP) as assigned: receives and reviews data; enters data in computer; and submits entries.
• Performs a variety of administrative support work, including but not limit to the preparations of a variety of reports, correspondence, and memoranda; attending meetings; and entering data in computer databases.

Performs other related work as required.

Minimum Qualifications:

• High school diploma or GED required; associate degree or coursework in business, public administration, or a related field preferred.
• At least five to seven years of experience in affordable housing, property management, or a compliance-related role.
• Prior experience working with HUD or LIHTC programs strongly preferred.
• Any equivalent combination of training, education, and experience, necessary to obtain the required knowledge, skills and abilities

Certifications: Must possess or be able to obtain within 6 months of hiring:

• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS) or LIHTC Compliance Certification (e.g., HCCP, C3P)
• Public Housing Specialist (PHS)
• Project Base Voucher (PBV)/Rental Assistance Demonstration (RAD) Certification
• Rent Calculation Certification

Skills & Competencies:

• Strong knowledge of HUD and LIHTC occupancy and eligibility guidelines.
• Excellent attention to detail and organizational skills.
• Ability to interpret and apply regulations consistently and accurately.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and housing management software systems (e.g., Yardi), and VHDA compliance program (Procorem).
• Comprehensive and current knowledge of public housing, project base, and tax credit occupancy policies, procedures, rules, and regulations; includes considerable knowledge of HUD programs and procedures.
• Comprehensive and current knowledge of NRHA policies, programs, and procedures. Operational knowledge of standard business English.
• Operational knowledge and skill in standard word-processing, spreadsheet, database and presentation software.
• Operational knowledge of personal computer, printer, photocopier, facsimile machine. Includes knowledge of word processing, spreadsheet, presentation, project management, and electronic communications software.
• Human relations skills, particularly consulting, communications, and team management skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.
• Oral and written communication skills to present and make comprehensible information regarding program procedures, of which some information may be technical in nature; compose technical reports; make presentations before groups; and respond to questions on a variety of job-related matters.
• Requires ability to prepare accurate and timely quality control reports including narrative and statistical information on review findings.
• Ability to make decisions in accordance with established procedures and policies.
• Analytical ability to comprehend, understand, and interpret technical information, such as LIPH, LIHTC and PBV regulations; and to comprehend, understand, and interpret technical procedures and systems.
• Ability to exercise initiative in the development and implementation of somewhat complex activities.
• Ability to maintain confidentiality of all business-related information.

Special Requirements

• Must possess a valid driver's license.
• Subject to a background check and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA's code of conduct and ethics policies.

Physical Demands/Work Environment:

• Primarily office-based with occasional travel to property sites for on-site file reviews or audits.
• May require extended hours during audit periods or peak certification seasons.
• While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 20 pounds.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Full-time, 8 hours per day