Field Service Technician

RK Industries, LLC

Aurora, Colorado, United States

Aurora, Colorado, United States

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Take your skills on the road with a dynamic, hands-on role supporting cutting-edge modular systems across the country. This Field Service Technician position offers a unique blend of electrical and mechanical troubleshooting, customer interaction, and travel, all while playing a key role in the performance and reliability of high-tech modular products. If you're a self-starter who thrives in fast-paced environments, enjoys solving complex problems in the field, and values independence with accountability, this role delivers the challenge and opportunity to grow. Strong communication, attention to detail, and a commitment to safety are essential as you represent RK Mission Critical directly at client sites nationwide. RK Company Overview As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers' greatest concepts into reality. Position Summary The Field Service Technician is responsible for supporting RK Mission Critical's modular products after delivery to customer sites nationwide. This hands-on role requires a self-directed problem solver with strong electrical and mechanical skills, a customer-focused mindset, and the flexibility to travel frequently on short notice. Technicians are expected to troubleshoot complex issues in the field, communicate professionally with customers, contractors, and third-party inspectors, and execute repairs efficiently with limited oversight. Success in this role requires adaptability, technical acumen, and a strong sense of ownership and accountability for product performance and customer satisfaction. Role Responsibilities

Work safely and in compliance with OSHA standards; support site safety and coordination with GCs and subcontractors
Troubleshoot electrical, mechanical, and building systems based on work instructions, assembly drawings, and schematics
Perform component replacements, system testing, and on-site repairs
Represent the scope of RKMC's service clearly and execute to the pre-deployment scope of work to ensure customer alignment
Communicate respectfully and professionally with customers; escalate concerns internally before providing resolutions
Document all field activity and work completed including service reports, photos, time logs, and customer interactions
Maintain tools, equipment, and job site cleanliness to RKMC standards and site requirements
Participate in product knowledge training, customer training, and installation oversight support
When not traveling, support the RKMC Manufacturing team with the installation, integration, and testing of electrical and mechanical equipment

Qualifications

High school diploma or GED
1-3 years of experience in manufacturing, construction, field service, electrical installation, or systems troubleshooting
Proficiency in electrical/mechanical systems, field diagnostics, and workmanship standards
Ability to work independently and resolve issues with limited supervision
Ability to create accurate field reports, task summaries, and photo documentation
Strong interpersonal and customer service skills
Valid driver's license
Willingness and availability to travel frequently (up to 75%) with short notice
Preferred:
Technical certification or licensed in the electrical or mechanical trades
Experience working with modular, prefabricated, or containerized systems
Familiarity with low-voltage power distribution, controls/communications, HVAC systems, or backup power systems
General knowledge or experience with the practical application and interpretation of NFPA 70/NEC or IMC
OSHA 10/30

Minimum Physical Requirements and Accountability

Work in indoor, outdoor, dusty, noisy, or hazardous conditions
Work in high places, tight or confined spaces, and various weather environments
Climb, balance, squat, kneel, and crouch as necessary
Lift, carry, and move items up to 50lbs occasionally

What Sets RK Industries Apart Safety : Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental Awards : Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition Benefits : RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards Philanthropy : RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation Development : Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program Applications are accepted on an ongoing basis.

Aurora, Colorado, United States

Sprachkenntnisse

English

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