IT Technician

EOC / Resiliency specific:

● Operate equipment during live events, such as adjusting sound levels and managing video feeds for seamless delivery and ensure quality.

● During activations coordinated with EOC management on media to display.

● Quickly identify system issues that require troubleshooting or swapping equipment to resolve technical problems.

● Reconfigure devices or settings as required when configuration is lost.

● Update firmware on devices, and coordinate with venders as needed.

● Perform maintenance on all equipment, and coordinate with venders for software updates

● Provide technical assistance and support to end users

● Coordinate with clients, presenters, and event organizers to meet their technical requirements.

● Maintain an inventory of equipment.

● Coordinate with vendor warranty repair or replacement.

General DSS:

● Troubleshoot and resolve issues related to Office 365

● Image and install software on Windows, and Apple laptops/desktops

● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

● Identify and resolve hardware and software application conflicts

● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

● Ensure that hardware is properly assigned and updated into our management system

● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

● Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

Requirements:

● Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above

● Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite

● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

● Experience with imaging windows 10 OS.

● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

● Experience in using PC-based word processing, presentation, and e-mail software preferred

● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

● Outstanding customer service and interpersonal skills

● Excellent organizational skills and ability to prioritize tasks among many competing requests

● Experience working in or supporting a call center or help desk environment

● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

● Aptitude for learning

● Excellent oral and written communication skills

● Ability to work in teams and in a team environment

● Ability to work in a fast paced and high expectations environment while remaining calm and professional

● Able to lift up to 50 lbs

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time of

Job Type: Full-time

Pay: $43, $72,000.00 per year

Work Location: On the road