Operations Manager

OPERATIONS MANAGER

To fully own operational excellence across all current and new clinics.

Overnight Travel: 3-4 days per week; 80% by vehicle and 20% by plane

RESPONSIBILITIES

1. Own Operational Excellence Across All Clinics

• Ensure every clinic operates within the True Test operational standards, SOPs, and service expectations.
• Build, refine, and enforce operational workflows that deliver consistency across locations.
• Identify breakdowns, inefficiencies, or inconsistencies and implement immediate corrective action.
• Create standardized processes and ensure all (operational checklists, workflows, processes, etc.) are followed daily—no exceptions.
• Serve as the "eyes and ears" of the COO, proactively spotting and resolving issues before they reach executive leadership.

2. Operational Systems, Standards & SOP Management

• Create, update, and maintain all operational SOPs and training across clinic functions (front desk, med room, scheduling, inventory, etc.).
• Train all clinic teams on SOPs and enforce compliance through audits and follow-up coaching.
• Implement systems that improve predictability, reduce human error, and protect the patient experience.
• Continuously tighten operational control as the business scales.

3. Cross-Clinic Coordination & Alignment

• Ensure all clinics operate as one unified system—not separate clinics.
• Establish, facilitate, and lead recurring cross-clinic operations meetings.
• Maintain consistent communication with clinic leads to ensure seamless execution.
• Drive alignment between front desk, med room, and providers on workflow, expectations, and handoffs.

4. Performance Monitoring & Accountability

• Track, analyze, and report all clinic operational KPIs (scheduling accuracy, inventory control, patient flow, medication availability, check-in/check-out quality, etc.).
• Hold Clinic Leads accountable for operational expectations and performance.
• Identify trends and proactively escalate major operational risks to the COO.
• Maintain operational dashboards that leadership can rely on for decision-making.

5. Asset Care, Inventory, & Facility Management

• Own asset reliability across all clinics, including equipment maintenance schedules and vendor coordination.
• Implement preventive maintenance systems to minimize downtime.
• Oversee medication stock management, supply chain stability, and ordering standards—reducing backorders and stockouts.
• Ensure every clinic is clean, organized, and prepared for successful daily operations.

6. Continuous Improvement & Problem Solving

• Lead continuous improvement projects that increase efficiency, reduce friction, and improve patient experience.
• Document operational failures and convert them into permanent system improvements.
• Proactively identify opportunities to automate workflows or introduce new tools.
• Partner with Marketing, HR, and Leadership to ensure operational changes are communicated cross-functionally.

7. Staffing Support for Operations (Non-HR)

• Ensure clinics stay properly staffed according to the operations labor plan.
• Partner with HR to identify staffing gaps proactively.
• Train new hires on operational standards to accelerate onboarding.
• Support Clinic Leads in building operationally strong, consistent teams.

RESULTS

• Clinics operate consistently with high standards, minimizing the need for COO intervention.
• Clinic operations run smoothly day-to-day with predictable outcomes and minimal surprises.
• Patient experience improves as workflow efficiency, accuracy, and hospitality rise.
• Operational problems decrease due to root-cause solutions and proactive issue prevention.
• Strong alignment and collaboration between clinics—operating as one True Test system.
• COO receives clean operational reporting and no longer has to "find the fires."
• Overall business scales more smoothly because the operational foundation is strong.

EXPECTATIONS

• Systems-Obsessed: Thinks in processes, sees patterns, and builds scalable operational infrastructure.
• High Standard of Accountability: Holds team members to expectations consistently and clearly.
• Detail-Driven: Notices what others miss—clinic flow, cleanliness, workflow breakdowns, inconsistencies.
• Operational Urgency: Moves fast, solves problems quickly, and owns follow-through.
• Calm, Clear Communicator: Elevates operations without creating chaos or confusion.
• Collaborative Partner: Works closely with clinic leads and leadership without stepping on clinical autonomy.
• Hospitality-Aligned: Protects the True Test standard in every patient touchpoint.
• Ownership Mindset: Treats the business, clinics, and outcomes as their personal responsibility.
• Mission-Driven: Understands that operational excellence is essential to patient transformation.

Pay: $75, $93,000.00 per year

Benefits:

• Paid time off

Work Location: On the road