Business Systems Manager

About ABI & Our Role:

For 28 years, ABI Attachments has been innovating better ways to get outdoor work done. We serve tens of thousands of customers throughout the United States and Canada, with ambitions to grow through developing new products as we continue to expand into new markets. We're looking for a Business Systems Manager who wants to partner with our Team Leads to drive efficiency across our internal business systems (such as NetSuite, RingCentral, & more), playing a key role in our goal to continuously serve our customers remarkably well each day.

Basic Function: As our NetSuite administrator, the Business Systems Manager drives continuous improvement across our business systems. Key responsibilities include partnering closely with team leads to design and implement optimized systems and processes, leading the management of all IT and SaaS-related projects from inception to completion, and streamlining operational workflows to enhance efficiency and effectiveness. This role serves as the primary champion for process excellence, ensuring our technology ecosystem supports scalable, high-performing operations.

Activities & Responsibilities:

• NetSuite Administration
  • Act as the primary NetSuite administrator and subject matter expert, serving as the central point of contact for all platform-related inquiries and support
  • Lead the planning, testing, execution, and ongoing optimization of NetSuite features and enhancements
  • Collaborate closely with end-users and stakeholders to deeply understand business requirements and recommend the most effective solutions
  • Manage daily business systems operations, including system maintenance, user support, request prioritization, and proactive troubleshooting
  • Design, develop, test, and deploy customizations, custom records, scripts, workflows, and third-party integrations
  • Configure and maintain key system elements, such as workflow rules, approval processes, page layouts, security settings, validation rules, email templates, and custom buttons/links
  • Drive the continuous configuration, development, and evolution of the NetSuite ERP system to align with evolving business needs
  • Build, customize, and maintain reports, dashboards, saved searches, and analytical tools to deliver actionable insights
  • Oversee the timely application and management of NetSuite updates, patches, and third-party application releases to ensure system stability and security
    
• Process Management & Improvement
  • Cultivate strong, trust-based partnerships with Team Leads to thoroughly understand core business needs, challenges, and strategic project objectives
  • Champion operational excellence by partnering with Team Leads to identify, prioritize, and implement process improvements that boost efficiency, eliminate bottlenecks, and deliver measurable performance gains
  • Foster effective collaboration with cross-functional stakeholders (internal teams and external partners) by aligning systems and processes to enhance partnership quality, responsiveness, and mutual success
  • Oversee end-to-end project management for critical enterprise systems, including ERP, CRM, customer support, sales, marketing, and product engineering platforms
  • Maintain a centralized issues and enhancements tracking system, coordinating quality assurance efforts to prioritize, resolve, and document project requirements efficiently
  • Lead organization-wide process documentation initiatives by creating clear, user-friendly standard operating procedures (SOPs) in collaboration with Team Leads and members, ensuring all documentation remains accurate, accessible, and up to date
    
• Information Technology Management
  • Oversee and nurture strategic relationships with all IT and SaaS vendors and partners to ensure optimal service levels, contract compliance, and value delivery
  • Act as the primary point of contact and first-line troubleshooter for IT-related issues, providing timely resolution or escalation as needed
  • Manage the full lifecycle of IT hardware, assets, and on-premises devices, including procurement, deployment, maintenance, and decommissioning
  • Submit, track, and resolve support tickets with vendors on behalf of team members, ensuring clear communication and swift issue resolution
  • Lead IT onboarding and offboarding processes for new and departing team members, coordinating access provisioning and equipment setup for seamless transitions
  • Serve as a power-user administrator across the organization's core IT systems and tech stack (e.g., NetSuite, RF-Smart, Intuiflow, RingCentral, Microsoft 365, Jamf, BabyWare, etc.), delivering training,