Assistant Operations Manager

The Assistant Operations Manager supports the Operations Manager in the overall leadership and supervision of 9 retail stores. This role ensures operational excellence, consistent merchandizing execution, strong team performance, and alignment with company goals. The Assistant Operations manager plays a hands-on role in supporting store managers, driving sales and service standards, assisting with new product roll outs, and fostering a culture of accountability and continuous improvement.

Key Responsibilities

Operational Leadership

• Partner with the Operations Manager to oversee daily store operations across all retail locations.
• Monitor compliance with company policies, operational procedures, and brand standards.
• Support store managers in optimizing staffing, scheduling, and labor efficiency.
• Assist with store visits and operational audits to ensure consistency and performance.

Talent Management & Development

• Support the Operations Manager in conducting performance reviews and talent evaluations.
• Provide constructive feedback and coaching to store managers to strengthen leadership capability and drive results.
• Help identify high-potential team members and contribute to succession planning.

Merchandising & Product Execution

• Assist in planning and executing new product launches, resets, and floor set changes across all stores.
• Collaborate with the merchandising team and vendor sales representatives to ensure proper product placement, presentation, and inventory levels.
• Maintain strong relationships with sales representatives and ensure effective communication regarding promotions, displays, and inventory needs.

Business Performance & Reporting

• Identify opportunities for improvement and provide recommendations to the Operations Manager.
• Implementing operational action plans for underperforming locations.

Scheduling & Coordination

• Review and verify store schedules to ensure adequate coverage and adherence to budgeted hours.
• Support scheduling alignment with events, product resets, peak business periods, and store manager coverage.
• Assist in coordinating cross-store support during staff shortages or special projects.

Qualifications

• 3–5 years of retail operations or multi-unit management experience required.
• Proven leadership ability with experience in coaching and developing managers.
• Strong understanding of retail merchandising, visual presentation, and inventory management.
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel regularly among assigned store locations.
• Proficiency in Microsoft Word and Excel.

Core Competencies

• Leadership: Inspires and motivates others to perform at high levels.
• Accountability: Takes ownership of outcomes and drives follow-through.
• Communication: Clear, consistent, and professional in all interactions.
• Adaptability: Thrives in a fast-paced, changing environment.
• Teamwork: Builds positive relationships across all levels of the organization.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person