Customer Success Manager

This is a hybrid role out of our office in Bloomington, MN. On-site expectations are Tuesday-Thursday.
Dispatch Simplifies Last-mile Deliveries For Businesses By Providing Both a Reliable Network Of Independent Contractor Drivers And Scalable Software For Your Own Fleet. With Our Delivery Technology, Businesses Can Focus On What Matters Most While Empowering Them To Deliver More For Their Customers. Dispatch's Real-time Tracking And Transparency Put Businesses, Suppliers, And Technicians In Control Of Local Deliveries. Voted One Of America's Best Startup Employers By Forbes, Dispatch Thrives On Our Commitment To Strong Company Culture And Our Five Core Values

• Care – We treat our people, customers, and drivers with empathy and respect.
• Commitment – Every role matters; we're dedicated to our team, mission, and plan.
• Transparency – We build trust by keeping our promises and owning our mistakes.
• Speed to Value – We make timely decisions with a focus on long-term impact.
• Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

WHY YOU WOULD BE A FIT?

• Love being the go-to relationship owner and trusted partner for customers.
• Excel at problem solving, issue resolution, and turning challenges into opportunities.
• Are energized by growing accounts, expanding usage, and finding new ways to add value.
• Enjoy collaborating across teams — Sales, Product, Data Science, Finance, Engineering — to deliver the best solutions.
• Embrace accountability and ownership, and are motivated by hitting retention and revenue goals.

YOUR ASSIGNMENT (should you choose us and we choose you)

• Serve as the main point of contact and ambassador for a diverse portfolio of customers.
• Resolve issues quickly and effectively, ensuring a seamless experience.
• Drive customer retention and expansion, growing active locations, users, and order volume.
• Communicate and train customers on new Dispatch products, features, and best practices to drive adoption.
• Partner with