Principal Business Analyst

Job Description
Principal Business Analyst
Location: Austin

Type: Hybrid (3x week at the office)

Level: IC4

Job Summary
We're seeking a Principal Business Analyst with deep experience leading end-to-end software implementation and process-transformation initiatives, ideally with ERP or CRM systems. The ideal candidate brings strong technical acumen, a background in engineering or IT, and a proven ability to independently drive change using AI, automation, and Agile (Scrum) methodologies.

This role partners directly with business stakeholders, engineering, and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously, anticipates risks, and ensures delivery excellence without the need for close supervision.

Preferred Qualifications

• 8+ years of experience as a Business Analyst and/or Project Management, preferably in software implementation or ERP/CRM transformations.
• Proven experience in process improvement initiatives for Customer Success.
• Hands-on exposure to AI, automation tools, or intelligent process design.
• Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
• Excellent problem-solving, analytical, and facilitation skills; able to simplify complex topics, navigate ambiguity, and influence decision-making.
• Exceptional stakeholder management, communication, and documentation skills.
• Ability to operate independently, manage multiple priorities, and take ownership of outcomes.
• Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
• NetSuite knowledge or certifications are a plus.

Key Responsibilities:

• Lead end-to-end business analysis for Customer Success transformation and related initiatives.
• Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
• Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
• Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
• Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
• Conduct validation and acceptance testing to ensure solutions meet business objectives.
• Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
• Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.

Bonus Points

• Experience with NetSuite ERP, CRM, or SaaS solution implementations.
• Certification in Agile (CSPO/PSPO, CSM/PSM) or Project Management (PMP, PRINCE2).
• Proven exposure to AI-driven business process re-engineering or automation governance.

Confidential – Oracle Internal

• Bonus points for experience implementing NetSuite ERP, CRM or any other

IT solution.

• Excellent problem-solving and analytical skills.
• Familiarity with Agile and workings of a product-oriented model
• Effective communication and leadership skills.
• Able to facilitate working meetings, ask good questions, listen to the

answers.

• Strong organizational skills: task prioritization, effective time

management, meeting facilitation, stakeholder analysis, and risk

identification and mitigation.

• Ability to proactively contribute to multiple projects simultaneously.
• Passion for and ability to understand customer needs.
• Ability work with globally distributed teams.
• Bachelor's degree in Business, Finance, IT, or any related field.

Detailed Description And Job Requirements
Serve as liaison between the IT team and Opportunity to Order & Order to Cash

POD's (Product Oriented Delivery), with attention to detail to deliver quality

products.

Act as a team leader to other personnel, while participating in the design and

implementation of NetSuite solutions that are aligned with our

business/corporate strategies and goals.

The Senior Business Analyst must have the ability to use professional concepts

and company objectives to resolve complex issues in creative and effective

ways. This role is responsible for developing new business strategies and

models, communicating to management how these strategies will enhance the

business efficiency, and reporting the performance of the team and the business

Responsibilities
As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $79,100 - $158,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to