Senior Desktop Support Engineer

Extell Financial Services

About Us:

Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail and hospitality properties, operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the company's growing portfolio exceeds twenty-five million square feet.

Summary of Responsibilities:

A Senior Desktop Support Engineer at Extell plays a critical role in maintaining the reliability, performance, and security of our end user computing environment. This position supports Extell's technology operations by resolving complex technical issues, deploying and maintaining systems, and ensuring a seamless experience for all internal users across the organization. The engineer also mentors junior team members, collaborates with technology teams, and contributes to the IT standards that support Extell's operational excellence.

The ideal Senior Desktop Support Engineer for Extell is an experienced and highly reliable technical professional with a strong background in enterprise support. They excel at troubleshooting, system maintenance, Windows, and delivering a polished, high-quality support experience to Extell's employees and leadership teams. They demonstrate strong communication, structured problem solving, professionalism, and the ability to mentor junior staff. They are customer focused, proactive, detail oriented, and calm under pressure. Certifications such as CompTIA A+ or Microsoft Certified Professional further strengthen their profile. They are comfortable working onsite every day and contributing to Extell's on-call rotation when required.

Essential Functions:

• Troubleshoot and resolve advanced hardware, software, and connectivity issues
• Perform regular maintenance on desktops, laptops, and peripheral devices
• Install, configure, and deploy new systems and business applications
• Conduct system deployment and imaging tasks
• Provide advanced technical support via phone, email, and in person
• Manage and prioritize tickets using Extell's service management platform
• Conduct system backups and data recovery
• Monitor and optimize desktop performance across the Extell enterprise
• Collaborate with Network and Infrastructure teams on cross-team issues
• Create and maintain IT documentation and technical knowledge articles
• Mentor junior support staff and provide technical leadership
• Support IT initiatives including hardware refreshes and software rollouts
• Implement and maintain Extell's IT security policies and procedures
• Manage user accounts, permissions, and access rights
• Coordinate vendor-supported repairs and warranty services
• Perform asset management and lifecycle tracking
• Conduct software and hardware audits for licensing compliance
• Recommend improvements to Extell's desktop support operations

On a Typical Day at Extell, You Will:

• Resolve escalated hardware and software issues
• Perform maintenance and updates across end user devices
• Deploy systems and applications for new hires and existing staff
• Conduct system deployment and imaging tasks
• Follow internal processes for onboarding, offboarding, and purchasing
• Manage inventory, including tracking equipment and updating asset records
• Deliver high-level support across Extell offices, properties, and teams
• Track and manage tickets through Extell's service management platform
• Support and troubleshoot video conferencing calls, room systems, and meeting setups
• Ensure the desktop environment is stable and secure
• Document procedures and update internal guides
• Support IT projects including migrations and upgrades
• Mentor junior technicians and support staff
• Enforce Extell's IT security standards
• Manage user access and permissions
• Coordinate vendor-supported repairs and warranty claims
• Support after-hours or on-call needs
• Advise on process improvements and technology enhancements

Summary of Requirements: 

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in desktop support or a similar technical role
• Strong proficiency in troubleshooting advanced hardware and software issues
• Extensive experience supporting Windows environments
• Familiarity with desktop and laptop repair and maintenance
• Advanced knowledge of Microsoft Office Suite and core business applications
• Experience with Active Directory, user management, and permission administration
• Hands-on experience with remote support tools and enterprise ticketing systems
• Solid understanding of network protocols and desktop network troubleshooting
• Experience deploying and configuring new hardware and software
• Knowledge of IT security standards and cybersecurity fundamentals
• Proficiency with system backups, imaging, and data recovery
• Strong documentation skills for technical processes and troubleshooting guides
• Ability to handle multiple tasks and prioritize high-volume support tickets
• Excellent verbal and written communication skills
• Experience mentoring junior staff and providing technical guidance
• Experience coordinating vendor services, repairs, and warranty support
• Familiarity with IT asset management and inventory tracking
• Ability to work collaboratively with Extell's Network, Infrastructure, and Security teams
• This is a one-site role and requires you to be onsite every day
• Availability to participate in an on-call rotation as needed
• Certifications such as CompTIA A+, MCP, or similar preferred

Compensation & Benefits:

Extell Financial Services offers opportunities for professional growth and advancement; and competitive pay and benefits to include:

• Annualized Base Salary of $75,000 - $95,000
• Medical, Dental, and Vision Insurance
• Company-Paid Life and AD&D Insurance
• Company-Paid Short- and Long-Term Disability
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

*Equal Opportunity Employer