Dispatch/Sales Assistant

Pay:
 From $50,000.00 per year

Thoroughbred is one of the DMV's most successful and trusted professional transportation companies. We're known for our reliability, exceptional service, and long-standing partnerships across the region. As we continue to expand, we're looking for a Dispatch/Sales Assistant who thrives on building relationships, creating opportunities, and driving growth.

This is a hybrid role designed for someone with an entrepreneurial spirit, a strong sales & dispatch mindset, and a passion for connecting people with tailored solutions.

What You'll Do

Title: Dispatch & Sales Assistant

• Greeting drivers as they arrive for morning shifts, distributing keys/supplies as needed and providing any other assistance
• Answering telephone calls that come in during the shift, assisting clients where possible, and collecting thorough information to pass along to the relevant individual
• Assisting with dispatch operations during shift
• Performing general administrative tasks, including but not limited to reservation entry, basic billing, client communication, and data cross-checking.
• Confirmations call on Sundays
• Helping promote and embody the Thoroughbred company culture that encourages top performance, high morale, and excellent customer service
• Performing any other reasonable duties assigned by management
• Soliciting new clients and retaining new business contracts
• Engaging in high-volume customer interactions, including cold-calling, to identify and win new business.
• Assisting with leads and direct communications with clientele
• Communicating with (specifically wedding/event) clientele, and maintaining accounts
• Establish and maintain comfortable, healthy relationships with all new and existing clients
• Build sustainable relationships and partnerships with other key players such as vendors, venues, and planners as per the need
• Prepare, maintain, deliver, and oversee contracts, itineraries, and other documents for each client
• Responding to and handling website leads as assigned.
• Assist with developing materials for and representing the Company in 3-4 trade/wedding shows per year
• Identify opportunities and creative efficiencies for the company and report them to the CEO.
• Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities
• Creating and editing marketing documents/flyers using online applications.
• Managing and growing existing customer accounts to increase sales and client satisfaction.
• Researching and analyzing customer buying patterns to identify new sales opportunities within a specific market area.
• Using social media and online marketing to generate leads and build brand credibility.
• Arrange and attend new client appointments/meetings

Hours

Saturday & Sunday: 8:00 a.m. – 5:00 p.m. (office)

Monday: 9:30 a.m. – 4:30 p.m. (office)

Tuesday: 12:00 p.m. – 7:00 p.m. (remote)

Friday: 11:00 a.m. – 7:00 p.m. (remote)

• Total: 40 hours

What We're Looking For

• Proven ability to communicate confidently and build rapport across all levels.
• Strong negotiation, presentation, and networking skills.
• Self-motivated, goal-driven, and comfortable working independently or collaboratively.
• Experience in sales, business development, or client relations (transportation or hospitality industry experience a plus).
• Familiarity with Google Suite a plus.

Why Join Us

At Thoroughbred, we value initiative, integrity, and creativity. You'll join a team that encourages innovation and rewards results, with room to grow as the company expands.

We're currently accepting resumes and will coordinate start dates based on the best fit for both the candidate and our team.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Referral program
• Retirement plan

Application Question(s):

• Have you ever worked a hybrid position before?
• During which days and hours are you available to work?

Education:

• High school or equivalent (Preferred)

Experience:

• Marketing/Networking: 2 years (Preferred)
• Administrative: 2 years (Preferred)

Work Location: Hybrid remote in Baltimore, MD 21237